Store Manager

Salary Range: $85,000.00 To $100,000.00 Annually
Who We AreWe’re a team that puts customers first, invests in our people, and takes pride in being part of the local community. We’re looking for an experienced retail leader who shares those values and is ready to lead a team, drive results, and make a meaningful impact on the store and the community it serves.
What’s in it for You
Extended health benefits package
Bonus potential tied to store performance
RRSP matching program
Real opportunities to grow and advance within the company
Ongoing learning and development opportunities
Employee discount on retail products after the first three months
Employee and Family Assistance Program to support your well-being and that of your family
A team culture built on three core values: Customers First, Inspired People, and Community Connection
About the RoleAs the Store Manager, you’re the leader who sets the tone for everything - the customer experience, the team culture, the financial results, and the operational standards. You’ll be visible on the floor, engaged with customers and employees alike, and accountable for the store’s performance across every dimension.
This is a senior leadership role that requires you to think and act strategically while staying deeply connected to the day-to-day. You’ll lead a team of supervisors, develop your people, manage budgets, grow market share, and build the kind of store that customers trust and employees are proud to work in.
What You’ll Be Doing
Actively recruiting, selecting, and developing staff in alignment with service standards, succession planning, and culture fit
Setting clear expectations for direct reports and motivating performance through recognition, coaching, and corrective feedback when needed
Overseeing all training initiatives and ensuring processes are in a place to maintain development requirements across the team
Promoting a high level of product knowledge to build team member confidence and improve customer service
Building strong teams that reflect and represent the communities they serve
Proactively forecasting staffing needs and scheduling accordingly
Financial Performance & Operations
Understanding and communicating KPIs to the management team and employees, and holding the team accountable to goals
Maximizing profitability through close monitoring of labour, inventory, overhead, and other store expenses
Providing factual, data-driven rationale for budget recommendations based on historical performance, market conditions, and trend analysis
Working with the Marketing Manager to develop market positioning strategies aligned with corporate objectives to grow profitable sales and increase market share
Planning and following up to ensure the store is set appropriately for seasonal timeframes and market conditions
Directing store operations and delegating opening and closing responsibilities to supervisors
Customer Experience & Community
Building strong professional relationships with retail, professional, and commercial customers
Completing regular store walks to foster communication, identify service or security gaps, and address operational needs
Building solid relationships with business partners including Finance, Human Resources, IT, and Asset Protection through proper execution of standards and procedures
Inventory & Safety
Promoting shrink awareness and identifying potential sources of inventory loss, implementing corrective measures as required
Ensuring compliance with WorkSafeBC and Asset Protection Standards - communicating protocols clearly and following up to ensure they are consistently upheld
What We’re Looking ForThis is a senior leadership role. Here’s what you’ll need to be successful:
Minimum 3-5 years of store management experience in home improvement, building centre, or relevant retail environment
A proven track record of leading teams, developing people, and delivering strong store performance
Strong financial acumen - you understand budgets, KPIs, and what levers to pull to improve profitability
Exceptional customer service skills and a genuine commitment to building lasting customer and community relationships
Strong strategic thinking combined with the ability to execute and follow through on the floor every day
Excellent leadership, interpersonal, and communication skills - you inspire confidence in your team and your business partners
High level of integrity, responsibility, and communication skills - you inspire confidence in your team and your business partners
High level of integrity, responsibility, and confidentiality in all aspects of store operations
Detail oriented with a strong commitment to operational standards and safe work practices
Proficiency with computers and Microsoft Office
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