Manager, Corporate Services

Corporate Services Full Time Brampton, ON $83,654 - $96,827 CAD per year
Vacancy Status:
Please note that this posting is for a new full-time, permanent position
Locations:Secondary - 7205 Goreway Dr Unit 75, Mississauga, ON L4T 0B4
Other Wellfort sites
GENERAL RESPONSIBILITIESWellFort is a non-profit, values-based organization that provides health promotion and prevention programs, primary and oral health care and works with local residents and other agencies to increase community capacity.
The Manager, Corporate Services is responsible for developing high functioning teams supporting WellFort with strategic oversight, planning, and operational management of IT support services, Decision Support, Facilities, and organizational assets. Reporting to Senior Director, Operations, the role ensures the effective delivery and implementation of best practices in the areas of Decision Support, IT support functions, Facility operations, vendor management, and database administration. The role is pivotal in ensuring WellFort continues to be a data-driven and evidence-based organization that strives to provide high-quality support services to our communities.
This position provides leadership to staff and external partners, ensuring that Decision Support, Facilities and IT environments are safe, efficient, secure, and aligned with organizational priorities. The Manager exercises sound judgment, discretion, and decision-making in managing budgets, capital projects, and system integrity, while supporting service continuity across all sites.
This position requires availability after hours and at the weekend for Facilities or IT related issues or to work with contractors and maintenance personnel to complete repair and maintenance tasks. This position requires the ability to travel to all satellite locations and to suppliers/vendors.
ACCOUNTABILITYThe Manager, Corporate Services reports to the Senior Director, Operations
1. Decision Support & Organizational Performance
Provide leadership and operational oversight for the organization's Decision Support function, ensuring the timely delivery of accurate, meaningful, and actionable information to support organizational planning and decision-making.
Oversee the development, maintenance, and enhancement of organizational reporting processes, dashboards, scorecards, and performance measurement systems.
Collaborate with program managers, clinical leaders, finance, and executive leadership to identify reporting requirements and performance indicators aligned with strategic priorities.
Ensure the integrity, accuracy, completeness, and consistency of organizational data through effective data quality monitoring, validation processes, and continuous improvement initiatives.
Support the collection, analysis, interpretation, and dissemination of data required for funder reporting, accreditation, quality improvement, and organizational accountability requirements.
Work collaboratively with internal stakeholders to optimize data collection processes and improve reporting efficiency through automation and technology solutions.
Oversee the administration and support of reporting platforms, databases, and analytical tools used to support organizational performance management.
Ensure compliance with privacy legislation, information management standards, and organizational policies related to data access, security, confidentiality, and retention.
Support the preparation of executive reports, briefing notes, presentations, and business cases using organizational data and performance information.
Identify trends, risks, opportunities, and operational insights through analysis of organizational data and provide recommendations to leadership.
Promote a culture of evidence-informed decision-making and continuous quality improvement across the organization.
2. IT Support & Systems Oversight
Oversee day-to-day IT support operations, ensuring timely response to service requests and system issues.
Ensure the stability, security, and availability of organizational systems and databases, including backup and recovery processes.
Provide direction on database administration, ensuring integrity, updates, and compliance with organizational standards.
Collaborate with IT vendors and internal stakeholders to support infrastructure, applications, and system improvements.
3. Facilities & Operations Management
Provide leadership and oversight for all facility operations, including maintenance, repairs, space planning, and site safety.
Managing and resolve issues with property managers at all locations
Be a member of the Health and Safety Committee and support the execution of corrective action
Maintain up to date knowledge of best practices in facilities and health and safety standards
Lead planning and execution of office space allocation, relocations, and capital/ renovation projects.
Ensure timely resolution of facility issues through effective coordination with external contractors and service providers.
Develop and maintain strong business relationships with suppliers and service providers
Oversee asset lifecycle management, including acquisition, tracking, storage, and disposal of equipment and furnishings.
Ensure WellFort continues to be a data-driven organization providing information to enable the strategic and operational aspects of the organization
Lead procurement activities including vendor sourcing, contract negotiation, purchasing, and budget management.
Lead the development of new procedures and policies for procurement best practices in alignment with funder expectations and WellFort’s financial policies
Establish and maintain strong vendor relationships to ensure service quality, cost efficiency, and timely delivery.
Oversee inventory management systems and ensure accuracy of asset and supply records organization-wide.
Approve invoices and monitor expenditures against budget allocations.
Develop and implement processes for inventory control and annual organization-wide inventory audits.
Ensure proper tracking and reporting of organizational assets and equipment.
Oversee database governance, ensuring data accuracy, system integrity, and compliance with privacy and security requirements.
Provide leadership, coaching, and supervision to Corporate Services Team assigned to this portfolio.
Develop high-performing and high-functioning teams that work collaboratively to support WellFort’s infrastructure
Establish operational procedures, service standards, and performance expectations.
Prepare reports, presentations, and analysis to inform leadership decision-making.
Manage competing priorities in a fast-paced environment while maintaining high service standards.
Ensure compliance with health and safety, organizational policies, and regulatory requirements.
Safeguard confidential information and ensure appropriate controls for systems and records.
Promote a service-oriented culture with strong internal client support and responsiveness.
Support culturally responsive and inclusive service delivery across all operations.
QUALIFICATIONS
Post-secondary education in one of the following: Business Administration, Public or Health Administration, Health Informatics, Data and Information Management, Information Technology is required.
Additional education, training and experience in Project Management, Operations Management, Facilities Management, Supply Chain Management, Procurement, Finance, or a related discipline is preferred. An equivalent combination of education, experience, and professional certification will be considered as an asset.
Experience in healthcare reporting, health informatics, decision support, quality improvement, accreditation, and privacy legislation (PHIPA) is considered a strong asset.
Minimum 3-5 years of progressive experience in Decision Support and IT, including supervisory or leadership experience preferably in a non-profit environment, or an equivalent is considered an asset.
Good knowledge of office operations, facilities management, procurement processes, and vendor management.
Experience with database administration and systems management.
Attention to detail, proactive, project management competencies and process-oriented working style.
Advanced knowledge of MS Office software (including Word, Excel, Publisher, Outlook).
Ability to work independently and collaborate effectively within a team.
Capability to multitask, meet pressing deadlines, and anticipate needs.
Discretion in handling confidential and time-sensitive documents and materials.
Excellent interpersonal skills and adaptability in a fast-paced environment.
Experience working in a value-based non-profit or social services organization.
Ability to work independently and interdependently within an interdisciplinary team, with respect for each team member's skills and responsibilities.
Proficiency in languages relevant to the organization's community is an asset.
SKILLS & COMPETENCIES
Strong leadership and team management capabilities
Excellent organizational and problem-solving skills
High attention to detail and ability to manage multiple priorities
Strong communication and stakeholder management skills
Ability to exercise discretion, confidentiality, and sound judgment
Proficiency in Microsoft Office and database systems
WORKING CONDITIONS
Ability to travel between sites and occasionally work flexible hours.
Physical ability to support facility needs, including occasional lifting of equipment.
DISCLAIMERThis job description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required by the incumbent. Incumbent may be asked to perform other duties as required.
VACCINATION REQUIREMENTAs a condition of employment, newWellFortstaff must be fully compliant with our Vaccination Policy unless they have received an exemption from vaccination under the Ontario Human Rights Code. Proof of vaccination status will be required before the first day of work or, proof of religious or medical exemption, if or where applicable.
As part ofWellFort’shiring process, we use artificial intelligence (AI) tools toassistin screening and evaluating applications. All final hiring decisions are made by our human recruitment team.
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