Security Representative

Job Description

Please Note: This role follows a 100% In-Office work schedule The work location for this role is 483 Bay Street in Toronto This role requires rotating shifts between 7:00 am - 9:00 pm. The exact schedule will be confirmed. Current work authorization for Canada is required for all openings.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

The Team You’ll Be Part Of

The Security Representative Acts as representative for Corporate Security's full range of assets, information, and personnel protection services. This position will serve as a first responder to all event management incidents for all Fidelity Canada locations.

How You’ll Make An Impact

• Renders first responder services to all emergencies and incidents, within the scope of training. These include, but are not limited to medical emergencies, unauthorized entry, facility evacuations, unlawful acts and mental health situations.
• Conducts focused and general patrols and audits of Fidelity space to verify compliance with policies.
• Ensures working order of security devices, safety of work areas and ensure the safety and protection of people.
• Performs administrative and processing functions at security badging station, to include customer verification, badge creation, and access control processing.
• Assists with customer service requests relating to physical access to facilities.
• Prepares written reports of incidents, using various computer applications to document safety hazards, report incidents, communicate with supervisors.
• Uses security devices and resources to support incident investigation and operational efforts.
• Assists with other security coverage as required.
• Fosters positive relationships with key stakeholders.

What We Are Looking For

• 2+ years of work experience in a corporate security position with customer service experience required.
• 2-year post-secondary program completed, or equivalent work experience required.
• License(s) as per PSISA (Private Security and Investigative Services Act) required.
• Prior exposure to security technology or systems is an asset.
• Technical knowledge of basic security practices/principles required.
• Possesses first responder certifications.
• Ability to perform first responder activities in medical/facility emergency situations.
• Ability to interact and communicate with the general public, vendors, and Fidelity business units.
• Ability to prepare clear and concise written incident reports.

Total Rewards That Reflect Your Impact

We believe exceptional work deserves exceptional recognition. That’s why we offer a competitive compensation package designed to support your success today—and your financial well-being tomorrow.

• Base Salary and Discretionary Performance Bonus: A competitive annual range of $60,000 to $81,000 based on your experience and qualifications.
• RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.

We’re proud to offer a compensation package that aligns with provincial pay transparency requirements. This posting represents an existing vacancy within our organization—an opportunity to step into a role where your talents will make a meaningful difference.

Some of the ways we’ll help you feel valued and supported as part of our team

• Flexible working arrangements - 100% remote, hybrid, and in office options
• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $6000 annually for mental health services and therapy
• Parental leave top-up to 100% of your salary for a period of 25 weeks
• Up to $650 for home office equipment
• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
• Diversity and inclusion programs, including an active network of Employee Resource Groups
• Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

Why Work at Fidelity?

We are proud to be recipients of the following:

• Canada's Top 100 Employers
• Greater Toronto's Top Employers
• Canada's Top Family-Friendly Employers
• Canada's Top Employers for Young People
• Great Place To Work® Certified
• Best Workplaces for Inclusion
• Best Workplaces for Mental Wellness
• Best Workplaces for Today's Youth
• Best Workplaces for Women
• Best Workplaces in Financial Services & Insurance
• Best Workplaces in Ontario
• Best Workplaces with Most Trusted Executive Teams
• LinkedIn Top Companies in Canada
• Human Resource Director (HRD) - Best Place To Work
• HRD - 5-Star Benefit Program
• HRD - 5-Star Diversity & Inclusion Employer Designations
• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team

About Us

Fidelity Canada has become an employer of choice for talented people seeking rewarding career opportunities in the financial services industry. We look to hire outstanding individuals who want to maximize their potential and be challenged in all aspects of their professional careers. To help our employees excel in their roles at Fidelity, we provide everyone here with the best training, resources and support possible throughout their careers. With our help, there’s no limit to what you can accomplish here. We’re excited you’re considering Fidelity for your career plans. The Search Jobs section is your online source for job opportunities at Fidelity. Using our site is simple - just take a few moments to create an online profile for your ideal job. Your profile is then automatically matched to open positions and you are notified via e-mail each time a match is made. Or, if you prefer, you can search our list of jobs before registering with us.