Customer Support Content Writer

Improve customer experiences through Technical Writer work spanning support documentation, usage data, and clear customer-focused content.At Hootsuite, this full-time Technical Writer partners with Customer Support and Product teams. You will develop internal Knowledge Base and external Help Center content, identify information needs, and make guidance easier to find. The work supports publishing training, product updates, and content adoption.Key Responsibilities:
Assess content needs with Customer Support and Product teamsDevelop new content from requests and proactive collaborationBuild writing standards, processes, and workflowsAlign training materials with Help Center contentRemove barriers to content usage and adoptionRequirements:
Bachelor’s degree and two to five years’ experienceCustomer service, documentation, or knowledge management backgroundOperational support or SaaS environment experience preferredContent authoring software experience and basic HTML and CSSStrong communication, customer focus, and decision-making abilitiesBring customer-focused writing, collaboration, and content strategy skills to Hootsuite’s Knowledge Base and Help Center.
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