Workforce Scheduling Optimization Engineer

Build workforce scheduling and resource allocation capabilities for Miratech’s Workforce Management product stream using OR-Tools and CP-SAT.This Operations Research Engineer role focuses on complex planning problems in large-scale contact center environments. You will design optimization models for staffing, scheduling, and coverage management. Collaboration with Product, Workforce Management experts, Architects, and Engineering teams supports enterprise integration.Key Responsibilities:
Design workforce planning, scheduling, and allocation modelsOwn constraint models from business rules through implementationMeet latency targets for real forecast group volumesIntegrate models into the enterprise WFM optimization engineValidate schedules with workforce planning stakeholdersRequirements:
Six or more years of professional optimization experienceProduction experience with constraint or mixed-integer solversExperience solving large-scale optimization problems and datasetsAbility to translate requirements into mathematical objectivesStrong production service and validation framework skillsUse scheduling expertise, mathematical optimization, and stakeholder collaboration to deliver operationally usable workforce management solutions.
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