Patient Service Associate
$18 - $19 per hourValley Family Optometry Ltd.
Valley Family Optometry is expanding our team and is seeking a full-time Patient Service Associate to serve as one of the friendly, welcoming front faces of our clinic. This role is ideal for someone who loves working with people, enjoys a fast-paced environment, and takes pride in creating a positive first impression. This position may involve working at both our Kingston and New Minas locations therefore applicant must be willing to work at either location and have reliable transportation to attend either clinic.
Job Description
The Patient Service Associate is a key front-facing member of our clinic team. This role combines patient service, front desk responsibilities, clinical pre-testing, and basic optical support. The Patient Service Associate is often the first point of contact for patients and plays an essential role in ensuring a welcoming, efficient, and positive patient experience.
Key Responsibilities include:
Greeting patients warmly in person and on the phone
Answering a high volume of calls and scheduling appointments
Maintaining accurate electronic patient records
Performing pre-exam automated testing
Supporting patient flow throughout the clinic
Processing third-party billing and financial transactions
Assisting patients with frame selection, lens options, and minor adjustments
Troubleshooting patient questions or concerns
Comprehensive on-site training and cross-training across departments will be provided.
Qualifications
Friendly, outgoing, and professional demeanor
Strong communication and customer service skills
Ability to multitask and stay organized in a busy clinic environment
Attention to detail and a positive, solutions-focused attitude
Previous optometry or customer service experience is an asset, but not required
Willingness to learn; training will be provided for the right candidate
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