Manager, Digital Product

Position Summary
At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people - they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.Did we catch your attention yet?If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...And have a ton of fun.... then please keep reading!Our Perks
Fantastic employee discount on all Samsung productsCompetitive SalaryEmployer paid Medical and Dental coverage from day oneGroup RRSP plan that helps you save for the futureFree on-site gym to get your sweat onSubsidized Cafeteria;
including free Starbucks coffee/latte machine4-day in-office work schedule Monday through Thursday - with Friday remaining a flex day to work remotelyAccess of Samsung U for 24/7 online learningEmployee Referral program- we want great talent like you!Additional Well Being Days for better work life-balance!Position Summary
We are seeking a creative and talented Digital Product Manager with Mobile App & UX/UI design experience who will work across multiple teams to design, plan, implement, & continuously improve the end-to-end purchasing experiences that our customers encounter, solving current pain points and creating user journeys that our customers will love. This includes identifying and executing on both immediate and long-term improvements affecting different areas of the purchase experience through NPS review, competitive analysis, reviewing of current purchase journey, and monitoring upcoming trends. The Digital Product Manager will be responsible for driving the development of various digital products to market success, including our mobile app. They will oversee the entire lifecycle of these digital products from inception to launch. They will also be responsible for the overall vision of the product(s) and managing the role out of this vision into a successful launch. They act as a mediator between the consumers, global PMO, and the technical teams, communicating consumer needs and translating those needs into new product features for the team to design and prioritizing order of execution. This role is an expert in identifying new opportunities, continuously improving, and delivering the optimal end-to-end customer journey from both an eCommerce perspective and mobile app perspective.Role and Responsibilities
Essential Duties and Responsibilities:Align key business strategies with meaningful customer experienceAlignment of mobile app, digital and omni capabilities work alongside, design and technology teams to develop new customer journeys, experiences and engagementDevelop roadmap, and own customer KPIs and ROICreate and manage the project schedule to launch the product from inception to launchConduct impact analysis to ensure a smooth launch and that all impacted members are aligned and informed of the upcoming changeHave clear understanding of all business processes & systems impacting the purchase process to support in impact analysis and requirements gathering (AEM, Hybris, NERP, etc.)Liaise between business and technical teams to ensure requirements and updates are clearly communicated on a regular basisTranslate business requirements into system needs with support from development teamIdentify, monitor, and manage risks that may impact your target launch dateMonitor and iterate digital products accordingly based on feedback;
translate the feedback into a meaningful plan of actionBuild relationships with key stakeholders (internal and external), presenting product feature vision, recommendations and continuously strive for best user experienceAdvocate for customer loyalty, engagement and features;
design mobile & UX/UI experiences that help customers achieve their goalsCreate scalable processes to continually monitor and optimize the customer experienceDevelop optimal customer experience on eCommerce platform & mobile app to maximize conversionConduct extensive market research and create realistic user stories for service optimizationTo keep track of product optimization and development, create new features, fix any technical issues working with appropriate teamsEnsure products are up to quality & accessibility standards, and monitor lifecycle of product to recognize when it's time to updateWork cross-functionally with customer success, operations, sales, marketing and other teams across the organization to identify, prioritize, design and deliver best-in-class purchase experiencesUser experience strategy and apply to real worldReview NPS feedback to make immediate improvements to the purchase experienceLead development and analysis of eCommerce platform end-to-end customer journey, identifying key custo
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