After-Sales Trainer

At BYD, we build the technologies powering a smarter, cleaner future.
Founded in 1994 as a battery pioneer, BYD has grown into one of the world’s most influential technology companies, shaping the future of mobility, energy, and transportation.
From breakthrough battery technology to world-leading electric vehicles, BYD designs and manufactures the innovations changing how people move and how energy is used around the world.
Today, BYD vehicles, technologies, and energy solutions are trusted by millions of people across more than 100 countries and regions.
Now we are bringing that momentum to Canada.
Join BYD Canada and help build the future of electric mobility.
About the JobPosition SummaryThe After-sales Trainer is responsible for developing and managing the after-sales training system in the Canadian market. Through training needs analysis, course development, training delivery, and effectiveness evaluation, continuously enhance the technical expertise and service capabilities of dealership after-sales personnel. Ensure that dealership after-sales teams meet brand standards for vehicle maintenance, repair, and customer service, while supporting operational efficiency, service quality improvement, and customer satisfaction across the Canadian after-sales network.
Key ResponsibilitiesResponsible for developing and implementing the after-sales training system for the Canadian market, including the establishment and continuous improvement of training curricula for internal new hires and dealership personnel, competency standards for key positions, training certification programs, and training management processes.Develop, adapt, and optimize technical and service training materials based on identified training needs and resources provided by headquarters, ensuring that training content meets the specific requirements of the Canadian market.
Training Planning and DeliveryDevelop and implement annual and monthly after-sales training plans.Organize and deliver both online and in-person training programs for internal new hires and key dealership aftersales positions, including After-sales Managers, Technicians, and Service Advisors.Training topics - cover new vehicle technologies, vehicle diagnostics and repair, core service processes, digital systems, business procedures, and other relevant areas.
Training Assessment and Effectiveness EvaluationOrganize training assessments and competency certification programs for key after-sales positions.Regularly evaluate training effectiveness, monitor the development of dealership personnel's skills, and continuously improve training content and delivery methods.
Training Operations and Data ManagementManage, analyze, and report training data, including training records, participation rates, and certification pass rates.Provide regular updates on training activities in the Canadian market, highlighting key challenges and recommendations for improvement.
Learning Management System (LMS) OperationsResponsible for the daily operation and management of the Learning Management System (LMS) in the Canadian market, including learning resource management, user account administration, online learning progress tracking, and training data reporting.Ensure the stable operation of the platform and continuously improve the effectiveness of online training.
Training Center ConstructionResponsible for the site selection, planning, establishment, and daily operations of the aftersales training center in Canada, including the allocation and deployment of training facilities, teaching equipment, training vehicles, and tools, ensuring that the training center meets the requirements of various training programs.
QualificationsEducational BackgroundBachelor's degree or above in Automotive Engineering, Mechanical Engineering, Automation, or a related engineering discipline preferred.
Industry ExperienceMinimum of 10 years of experience in the automotive industry, including at least 5 years of experience in automotive aftersales training.Fluency in both English and French, with strong listening, speaking, reading, and writing skills. Ability to independently deliver professional training programs in both languages.
Technical ExpertiseSolid knowledge of automotive aftersales operations, vehicle diagnostics, and repair technologies. Knowledge of new energy vehicle (NEV) technologies, particularly high-voltage safety, battery systems, and electric drive systems, is preferred.Strong capabilities in training content development, training organization, and classroom instruction. Familiarity with training needs analysis, training assessments, and training effectiveness evaluation methodologies.
Communication and Coordination SkillsExcellent communication, presentation, cross-cultural collaboration, and organizational coordination skills.
What We’ll BringCompetitive salary and performance-based bonus incentives.Comprehensive benefits package, including extended health and dental coverage.Paid holiday shutdowns and generous paid time off programs.Team-building events and employee engagement programsExcellent opportunities for professional development and continuous learning.Stable, long-term career in a global, fast-growing company
Equal Opportunity & AccessibilityBYD Canada is committed to fostering an inclusive, equitable, and respectful workplace. We welcome applications from qualified candidates of all backgrounds, experiences, and perspectives.
Accommodation is available upon request for candidates taking part in all aspects of the recruitment and selection process, in accordance with applicable human rights and accessibility legislation.
Applicants must be legally authorized to work in Canada. Employment may be contingent upon successful completion of reference checks, background screening, and other pre-employment requirements, where applicable.
We thank all applicants for their interest;
however, only those selected for an interview will be contacted.
#J-18808-Ljbffr