Fortinet Cybersecurity Customer Support Specialist

Customer case leadership defines this Fortinet Technical Support Engineer role, combining cybersecurity troubleshooting, clear communication, and technical education.The position supports global customers while coordinating with internal engineering and product development groups. You will investigate FortiSASE issues, analyze customer environments, recommend solutions, and communicate through case closure. The role requires strong written and verbal communication alongside cybersecurity knowledge.Key Responsibilities:
Follow up on technical cases through proper escalationManage cases until closure and maintain customer communicationsConduct customer management meetings regarding escalationsReproduce customer environments using laboratory equipmentEducate customers on networking and product knowledge gapsRequirements:
Three or more years in technical support or system administrationStrong troubleshooting and problem-solving skillsStrong written and verbal communication skillsKnowledge of networking security products and protocolsBachelor’s degree in computer science, software engineering, or related field desirableBring customer communication, cybersecurity troubleshooting, and FortiSASE support expertise to Fortinet’s technical case team.
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