Amazon Connect Developer

About BrainRidge
BrainRidge Consulting is an engineering-led, AI-native technology consulting firm focused exclusively on financial services. Our 350-person team partners with banks, insurers, and financial institutions to design and deliver the platforms that power modern customer experiences. We bring the energy of a startup and the delivery discipline of an enterprise, and we're growing.About BrainRidge
BrainRidge Consulting is an engineering-led, AI-native technology consulting firm focused exclusively on financial services. Our 350-person team partners with banks, insurers, and financial institutions to design and deliver the platforms that power modern customer experiences. We bring the energy of a startup and the delivery discipline of an enterprise, and we're growing.The Role
As an Amazon Connect Developer, you'll design, build, and scale cloud contact center solutions on Amazon Connect for our financial services clients. You'll work with client stakeholders, architects, and delivery teams to turn customer engagement goals into contact flows, integrations, and agent experiences that perform reliably in production. This role suits someone who enjoys working where AWS development, contact center technology, and customer experience design meet.What You'll Do
Design, build, and maintain contact flows, IVRs, and voice and chat experiences tailored to client customer journeysDevelop Lambda-based integrations and customizations using the Amazon Connect APIsBuild outbound campaigns and use Customer Profiles to create a unified, personalized view of each customerBuild custom applications and embed workflows into the Amazon Connect Agent WorkspaceConnect Amazon Connect to CRMs, ticketing systems, and core business applications through AppIntegrationsImplement Contact Lens for real-time and post-contact analytics, sentiment analysis, and quality managementImplement caller authentication and fraud prevention controls suited to regulated environmentsDeliver omnichannel support that gives customers a consistent experience across voice, chat, and digital channelsProvision, configure, and scale Amazon Connect instances in line with AWS best practicesTest, deploy, and support solutions in production, and troubleshoot issues across flows, integrations, and agent applicationsWhat You Bring
Hands-on experience developing on Amazon Connect within AWSStrong working knowledge of the Amazon Connect APIs, Customer Profiles, outbound campaigns, and Agent Workspace developmentExperience with AppIntegrations, Contact Lens, and caller authenticationProficiency in JavaScript, Node.Js, or Python for API integrations and Lambda developmentSolid understanding of AWS services and cloud architecture principlesExperience delivering in Agile teams and collaborating across business and technical groupsStrong communication skills and the ability to turn business requirements into scalable technical solutionsNice to Have
Experience in banking, insurance, or other regulated financial services environmentsExposure to generative AI in the contact center (Amazon Q in Connect, Amazon Lex, or Amazon Bedrock)AWS certifications (e.G., Solutions Architect, Developer)Consulting or client-facing delivery experience
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