Senior Ccaip Ivr Solutions Engineer

Shape Google CCAI Platform IVR experiences with multilingual prompts, conversational AI integrations, routing configuration, and customer acceptance testing.Miratech needs a Senior Google CCAIP Engineer to configure production contact center solutions accurately. The work covers menu hierarchies, language selection, queue behavior, overflow handling, and transfers. You will also support integrations with Dialogflow CX, Conversational Agents, Agent Studio, and enterprise CRM platforms.Key Responsibilities:
Configure IVR hierarchies, prompts, language selection, and input handlingImplement queue assignments, fallback rules, overflow, callbacks, and transfersConnect conversational AI, CRM, and agent desktop componentsTest menu paths, routing scenarios, timeouts, transfers, and edge casesMaintain requirements traceability and resolve configuration defectsRequirements:
Five-plus years of production IVR and call-flow configurationTwo-plus years of hands-on Google CCAIP experienceConversational AI experience with Dialogflow CX or Agent StudioCRM integration experience with Salesforce, ServiceNow, or similarClear technical English and customer stakeholder communication skillsBring CCAIP, IVR, conversational AI, and testing expertise to Miratech contact center implementations and customer UAT.
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