NetSuite Technical Delivery Manager

Job Title: NetSuite Technical Delivery Manager
Role: FT
Location: Toronto, Canada

Job Description: 
About the role
We are seeking an experienced and hands-on Delivery Manager – NetSuite Technical to lead our NetSuite development team, drive project delivery, and ensure high-quality solutions across integrations and customizations.

This role requires a strong blend of technical expertise, leadership, and client-facing delivery management, with the ability to actively contribute to development when needed.

Key Responsibilities
Delivery & Project Management
• Own end-to-end delivery of NetSuite technical projects (customizations, integrations, enhancements).
• Ensure projects are delivered on time, within scope, and budget.
• Manage multiple parallel engagements and priorities.
• Act as primary escalation point for delivery-related issues.

Team Leadership & Mentorship
• Lead and mentor a team of NetSuite developers and technical consultants.
• Conduct code reviews and enforce best practices.
• Guide team on architecture, solution design, and performance optimization.
• Drive continuous improvement in development standards and delivery processes.

Technical (Hands-On) Responsibilities
• Actively participate in development using:

• SuiteScript (1.0 / 2.x)
• SuiteTalk (SOAP/REST Web Services)
• RESTlets, Suitelets

• Design and implement complex integrations with third-party systems (e.g., Shopify, HRIS, Payroll systems, etc.).
• Troubleshoot and resolve technical issues in production and development environments.
• Review and optimize scripts, workflows, and integrations for scalability.

Client & Stakeholder Management
• Collaborate with clients to understand requirements and propose scalable solutions.
• Translate business requirements into technical design documents.
• Provide regular status updates and manage stakeholder expectations.
• Support pre-sales activities, solutioning, and estimations when required.

Process & Governance
• Establish and enforce SDLC processes.
• Ensure proper documentation of solutions and technical designs.
• Manage resource allocation and utilization.
• Ensure compliance with data security and integration standards.

Required Skills & Qualifications
• Strong experience with NetSuite ERP technical development.
• Deep expertise in:
o SuiteScript (2.x preferred)
o NetSuite integrations (REST/SOAP APIs)
o Celigo / Boomi / other middleware (preferred)
• Proven experience managing and leading technical teams.
• Hands-on experience in system integrations and architecture design.
• Strong understanding of NetSuite modules (Financials, Inventory, Order Management).
• Experience working in Agile / Scrum environments.
• Excellent problem-solving and debugging skills.

Preferred Qualifications
• NetSuite certifications (SuiteFoundation, Developer, ERP Consultant).
• Experience with multi-subsidiary / OneWorld environments.
• Exposure to AI integrations or automation within NetSuite ecosystem.
• Experience with tools like JIRA, Git, CI/CD pipelines.

Soft Skills
• Strong leadership and team management abilities.
• Excellent communication (client-facing experience required).
• Ability to balance hands-on work with strategic oversight.
• Proactive, accountable, and solution-oriented mindset.