Guest Services Team Leader Role
Germain Hôtels
Elevate guest experiences at Germain Hotels as a Guest Services Supervisor, specializing in personalized service for all guests, including VIPs. This leadership role emphasizes team support and service excellence. As a Supervisor, you will play a pivotal role in enhancing service quality while guiding your team through professional development. Your daily presence in service areas will ensure adherence to health and safety regulations while facilitating smooth operations. You will be key in communication with other departments to coordinate efforts during peak times. Key Responsibilities:
- Coordinate arrival plans for all guests, ensuring personalization
- Develop and support team members in their roles
- Maintain health and safety compliance in service areas
- Communicate with various departments for coordinated services
- Manage complaints and serve as a resource during crises
- Hospitality Diploma preferred for applicants
- A minimum of 2 years in a supervisory role in hotels
- Leadership skills to inspire and direct teams
- Empathize with guests while managing their concerns
- Strong computer skills, OPERA PMS experience beneficial
Vacancy posted 4 hours ago
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