Ai Practice Lead Ccaas Architecture

Bell

Lead CCaaS AI architecture and delivery for Bell in a hybrid management position based in Mississauga, Ottawa, Toronto, or Montreal. Guide cloud contact center transformations.

As AI Practice Lead for CCaaS, you will serve as Bell’s technical authority within BBM Professional Services. Shape the AI delivery practice, advise enterprise and public sector clients, and guide complex project deliveries. Your work spans conversational AI, generative AI, platform integrations, and migration strategies.

Key Responsibilities:

Establish CCaaS AI architectural blueprints, playbooks, and best practices
Govern delivery quality across engineering teams and external integrators
Lead discovery workshops and define client AI roadmaps
Design conversational, generative AI, and interaction analytics solutions
Architect migrations from legacy contact centers to cloud CCaaS

Requirements:

Five-plus years with at least two primary CCaaS platforms
AI, machine learning, NLU, and contact center deployment experience
Seven-plus years in enterprise IT or consulting architecture
Strong REST, GraphQL, streaming, Node.Js, Python, or Lambda knowledge
Excellent executive advisory, presentation, communication, and mentoring skills

Bring CCaaS architecture, AI engineering, and technical leadership to Bell’s enterprise contact center transformations across Canada.

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Vacancy posted 2 hours ago

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