Financial Services Problem Management Specialist

Strengthen Interac’s financial technology operations through Problem Management, stakeholder collaboration, and continuous improvement across Real Time Rail services.This lead role reports to the Leader, Process and Operational Excellence and supports operational oversight for critical payment systems. You will mature the Problem Management practice through process design, tooling, metrics, reporting, audit readiness, and integration with related ITSM practices. The work also includes lifecycle direction, investigations, risk analysis, and preventative action.Key Responsibilities:
Provide direction across the complete problem lifecycleAdvance Problem Management process maturityDevelop metrics and reporting for operational oversightPrepare the practice for audit readinessIntegrate Problem Management with related ITSM practicesRequirements:
Four to five years of relevant Problem Management experienceFinancial Services experience is preferredExperience in regulated industry environmentsEffective collaboration with internal and external stakeholdersITIL knowledge and continuous improvement capabilitySupport trusted Canadian payments by combining Problem Management expertise, stakeholder leadership, and regulated-industry experience at Interac.
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