Customer Support Content Writer
Hootsuite
Improve customer experiences through Technical Writer work spanning support documentation, usage data, and clear customer-focused content.At Hootsuite, this full-time Technical Writer partners with Customer Support and Product teams. You will develop internal Knowledge Base and external Help Center content, identify information needs, and make guidance easier to find. The work supports publishing training, product updates, and content adoption.Key Responsibilities:
Assess content needs with Customer Support and Product teamsDevelop new content from requests and proactive collaborationBuild writing standards, processes, and workflowsAlign training materials with Help Center contentRemove barriers to content usage and adoptionRequirements:
Bachelor’s degree and two to five years’ experienceCustomer service, documentation, or knowledge management backgroundOperational support or SaaS environment experience preferredContent authoring software experience and basic HTML and CSSStrong communication, customer focus, and decision-making abilitiesBring customer-focused writing, collaboration, and content strategy skills to Hootsuite’s Knowledge Base and Help Center.
#J-18808-Ljbffr
Assess content needs with Customer Support and Product teamsDevelop new content from requests and proactive collaborationBuild writing standards, processes, and workflowsAlign training materials with Help Center contentRemove barriers to content usage and adoptionRequirements:
Bachelor’s degree and two to five years’ experienceCustomer service, documentation, or knowledge management backgroundOperational support or SaaS environment experience preferredContent authoring software experience and basic HTML and CSSStrong communication, customer focus, and decision-making abilitiesBring customer-focused writing, collaboration, and content strategy skills to Hootsuite’s Knowledge Base and Help Center.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
Similar jobs that could be interesting for youBased on the Customer Support Content Writer in Winnipeg, MB vacancy
- ...often can’t match. We value honesty, technical excellence, and a "customer-first" approach. We are looking for a leader to manage our front... ...and our loyal customers. The Role As the Service Writer/Manager, you are the face of Seven Oaks Transmissions. You aren'...SuggestedFull timeLocal areaMonday to friday
Seven Oaks Transmissions
Winnipeg, MB3 days ago - ...- You and your family will have free access to consultation and support for your mental, emotional and financial well-being • PocketPills... ...◦ Triaging tickets and collaborating with Product Leads and Customer Success teams • Maintain and update knowledge base articles and...SuggestedWork at office
$17 per hour
...a dedicated operations team in Winnipeg supporting essential community initiatives, charities... ...while delivering empathetic, high-quality customer care to supporters. If you combine strong... ...typing accuracy with a genuine desire to support meaningful social causes, this...SuggestedWeekly payLong term contractPermanent employmentFull timeContract workWork at officeImmediate startMonday to friday$19.4 per hour
...Custom Castings is a member of the Nordstern Group of Companies, which also includes Protek Surface Technologies, Forte Tooling Technologies... ...currently seeking a reliable and hardworking Janitor/Production Support team member to help maintain a clean, safe, and organized...SuggestedPermanent employmentFull timeShift work- ...tangible results from your work, this is the role for you ! As a Contents Technician (Internally known as Contents Technician I ) , you'... .... Your energy, teamwork, and care make a real impact for every customer you help. Q ualifications Minimum 6 months of experience...SuggestedFull timeWork at officeRotating shiftDay shift
- ...techniques, and mentoring others, this is the role for you. As a Contents Crew Lead ( Internally known as Contents Technician II ) ,... ...strong organizational and teamwork skills Ability to guide and support Contents Technician I team members Proficient in Microsoft Office...Full timeManual laborWork at officeRotating shiftDay shift
- ...The Content & Communications Specialist is a creative marketing professional... ...engages target audiences, and supports business growth across... ...clear, engaging content for our customers and audiences. The successful candidate is a strong writer and communicator with experience...Full time
- The Writer is responsible for developing high-quality content across an integrated partner communications program, including... ..., event-related content, and supporting campaign materials. The ideal... ...narratives for executive, partner, and customer audiences. Develop content...
The Odigo Group
Winnipeg, MB1 hour ago $20 - $21 per hour
...Our client is looking for exceptional, customer-oriented team players who are willing to... ...providing outstanding customer service and support by resolving telephone inquiries in our in... ...Analyze information presented by the writer to process next steps according to the nature...Long term contractFull timeTemporary workWork at officeRemote workWork from homeMonday to fridayShift workAfternoon shift- ...adaptable, agile and attentive to our clients' needs. We seek a senior content writer to join our team.What you will do: Work on 3-5 long-term... ...sharing initiativesYearly team tripsFinancial support for employees pursuing further educationOpportunity to work in...Long term contract
Productive Shop, Inc.
Winnipeg, MB1 hour ago - ...or Toronto, combining performance analysis with high-converting content direction. As Creative Strategist, you will own creative direction... ...student creators, micro-influencers, and in-house production to support audience growth, app installs, and membership conversions....
$65k - $75k per year
...and Global clients for which we are Agency of Record. Publicis supports a range of D&I actions through our Driving Change team as well... ...grow interactions, and drive community. As a Senior Content Writer, it’s your responsibility to author original creative concepts...Work at officeNight shiftAfternoon shiftPublicis Groupe Canada
Winnipeg, MB1 hour ago- ...chainlinklabs.Com.About The Role Chainlink Labs is seeking a Content Writer to join our high-performing team in the blockchain industry. As... ...the chance to be the voice of Chainlink and lead efforts to support the development and awareness of the network and ecosystem. Your...Remote work
Chainlink Labs
Winnipeg, MB1 hour ago - ...mesure pour accompagner des projets stratégiques et des initiatives à fort rayonnement. Créer du contenu inspirant : Rédiger divers supports (présentations, guides, scripts, messages clés, etc.) en français et en anglais , adaptés à différents publics. Planifier le...Contract work
Vaco
Winnipeg, MB1 hour ago $70k - $75k per year
...to build value together. About The RoleWe’re looking for a Content Writer to join our Creative Advocacy team, building stories for B2B formats... ...of the year. Volunteer Day : Get a paid day off annually to support a cause you care about. Wellbeing Focus : Access our...Full timeWork at officeRemote workVidsy
Winnipeg, MB1 hour ago$80k - $130k per year
...skilled Solution Architect - Enterprise Content Management (ECM) to lead the architecture... ...concept through implementation and operational support. Define and maintain architecture... ...the right thing, and we deliver – for our customers, communities and each other. Are you...Permanent employmentFull timePart timeInternshipFlexible hours- ...respected business titles read by industry leaders around the world, and we’re proud of our flexible, supportive way of working. The roleWe’re looking for an experienced content writer to create sponsored content across our international business titles. This is an existing...Remote workFlexible hours
Key Media
Winnipeg, MB1 hour ago - ...logs, and reports for suspicious activity.Dentify, assess, and respond to cyber threats in real-time.Investigate security incidents and support mitigation efforts.Vulnerability Assessments -Conduct security scans and recommend patching strategies.Required Skills &...Internship
Veratek Systems
Winnipeg, MB1 hour ago $59.42 - $71.3 per hour
...seasoned digital storyteller ready to shape impactful financial-services content? Working with one of our top financial clients, this role calls for a Digital Content Writer to provide English editorial support for ongoing digital marketing campaigns. This six-month contract...Contract workBeachHead
Winnipeg, MB1 hour ago- ...WhatJobs Direct, is seeking a talented and versatile Educational Content Writer to join our remote team. This is a contract opportunity for... ...educational levels. Develop engaging and informative content that supports learning objectives. Research various educational topics to...Contract workRemote work
Placements24
Winnipeg, MB1 hour ago - ...information is available at . POSITION SUMMARY We are seeking a Customer Programs Manager who will act as the liaison for the company and... ...key controls identified under this area of responsibility in support of compliance to financial reporting. ~ Work with customers...Long term contractFull timeContract workSummer holiday
- ...maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other... ...software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Computer and technology knowledge:...Hourly payPermanent employmentImmediate startRelocationDay shift
- ...key principles that influence all of our decisions as an organization. Take Care of Each Other and Yourself Think Like a Customer Support Your Community Hurry, Don’t Rush Embrace Innovation Be Persistent Our kitchens provide a platform to showcase your...Local areaFlexible hours
- Shape health content for Heart & Stroke using strong writing and SEO skills while travelling to Toronto when requested. Support digital channels and newsletters.Reporting to the senior editor, content, this writer supports Heart & Stroke’s internal content agency. The work spans...
Heart & Stroke
Winnipeg, MB1 hour ago - ...enterprise technology stories into compelling content for Odigo’s integrated partner... ...clearly for varied audiences and channels.The Writer develops executive thought leadership, blogs... ..., and campaign assets. This work supports GTM initiatives, partner programs, launches...
The Odigo Group
Winnipeg, MB1 hour ago - Translate complex information into precise content for PCL’s technical reports, policy... ...communications in Edmonton.As a full-time Writer/Editor with PCL Constructors Inc., you will... ...provide writing, editing, and proofreading support across styles and channels. The position emphasizes...Full time
PCL Construction, Inc.
Winnipeg, MB1 hour ago - ...is an existing vacancy ABOUT THE ROLEWe are hiring a Senior Content Writer & Editor to lead the writing and execution of our most important... ...for you and your family, with $1,000 towards mental health support Disconnect during our holiday closure and take advantage of...Contract workFlexible hoursShift work
Spellbook
Winnipeg, MB1 hour ago - Turn complex insurance topics into clear, engaging content as a Senior Web Content Writer with flexible work from Canada or Durham Region.At Mitch, you will create content that helps consumers understand coverage and pursue quotes or broker connections. The senior writer develops...Flexible hours
Mitch Insurance Brokers
Winnipeg, MB1 hour ago - Shape social-first creative for Publicis as a Senior Content Writer, combining strong writing with deep knowledge of digital platforms.You will author original concepts that earn client brands greater social attention. The work spans proactive and reactive opportunities shaped...
Publicis Groupe Canada
Winnipeg, MB1 hour ago - ...conversations at Publicis through original writing, creative concepting, and platform-aware content for brands and communities. Work across proactive and reactive opportunities.As a Senior Content Writer, you will author concepts that earn social attention for Publicis clients....
Publicis Groupe Holdings B.V
Winnipeg, MB1 hour ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Support Content Writer. Be the first to apply!
Related searches