Senior Google Ccaip Contact Center Engineer
Miratech Group
Configure Google CCAI Platform solutions using DTMF IVR, call flows, and routing logic in a remote work environment. Miratech supports enterprise digital transformation globally.As a Senior Google CCAIP Engineer, you will build, configure, and test customer contact center solutions. The work includes IVR menus, queues, routing, CRM integrations, and conversational AI components. You will implement approved specifications accurately, test production-focused configurations, and document technical outcomes.Key Responsibilities:
Build DTMF IVR menus with hierarchies, mappings, prompts, and navigation logicConfigure multilingual messaging, consent prompts, and after-hours notificationsImplement queues, fallback rules, overflow handling, callbacks, and transfersConfigure CRM, virtual agent, Agent Assist, and desktop integrationsExecute tests, support UAT, and resolve configuration defectsRequirements:
Five-plus years configuring cloud contact center IVR solutionsTwo-plus years hands-on Google Cloud CCAIP experienceUnderstanding of DTMF, routing, queues, transfers, and timeoutsExperience with APIs, webhooks, SDKs, and conversational AI integrationsClear technical documentation and spoken and written EnglishApply Google CCAIP, IVR, routing, integration, and testing expertise to Miratech customer contact center implementations.
#J-18808-Ljbffr
Build DTMF IVR menus with hierarchies, mappings, prompts, and navigation logicConfigure multilingual messaging, consent prompts, and after-hours notificationsImplement queues, fallback rules, overflow handling, callbacks, and transfersConfigure CRM, virtual agent, Agent Assist, and desktop integrationsExecute tests, support UAT, and resolve configuration defectsRequirements:
Five-plus years configuring cloud contact center IVR solutionsTwo-plus years hands-on Google Cloud CCAIP experienceUnderstanding of DTMF, routing, queues, transfers, and timeoutsExperience with APIs, webhooks, SDKs, and conversational AI integrationsClear technical documentation and spoken and written EnglishApply Google CCAIP, IVR, routing, integration, and testing expertise to Miratech customer contact center implementations.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
Similar jobs that could be interesting for youBased on the Senior Google Ccaip Contact Center Engineer in Winnipeg, MB vacancy
$109.4k - $150.48k per year
...Position Summary… This role exists to protect and restore customer trust by providing senior leadership and end-to-end accountability for Walmart Canada’s Customer Escalations function. The role elevates service recovery and resolution capabilities, develops a high-performing...Senior- ...Hire Resolve is assisting call centre and contact centre organisations in hiring experienced... ...call centre professionals for multiple mid–senior opportunities across customer operations,... ...tools, QA platforms, and reporting (Excel/Google Sheets; BI tools) Benefits Extended...SeniorFull time
- Build Google Cloud Contact Center AI solutions through call-flow configuration, CRM integrations, structured testing, and clear technical documentation.Miratech is seeking a Senior Google CCAIP Engineer with production cloud contact center experience. This role translates approved...Senior
Miratech
Winnipeg, MB1 hour ago - ...Architect contact centre reporting for APEX at Miratech, combining Genesys, Verint, Databricks... ...modeling in hybrid Toronto work. The Senior Data Architect will turn complex... ...asynchronous jobs Explain trade-offs to engineers and business stakeholders Requirements...Senior
- ...retainsnearly 1000full‑time professionals, and our annual growth rate exceeds 25%. Job DescriptionWe are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role...SeniorInternshipRemote workRelocation
Miratech
Winnipeg, MB1 hour ago - Build Google Contact Center AI Platform solutions with DTMF IVR and call-flow expertise at Miratech, supporting customer implementations remotely.As a Senior Google CCAIP Engineer, you will configure production cloud contact center solutions from approved business and technical...SeniorRemote workWorldwide
Miratech
Winnipeg, MB1 hour ago - ...Miratech is seeking a Senior Google CCAIP Engineer to design, configure, and test customer contact center solutions on Google's CCAI Platform. You will implement DTMF IVR menus, call flows, queue configurations, and routing logic in production environments, with strong emphasis...SeniorRemote work
Miratech
Winnipeg, MB1 hour ago - Miratech seeks a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google’s CCAIP platform, implementing DTMF IVR menus, call flows, queue configurations, and routing logic for multilingual prompts in production environments. You...SeniorRemote work
Miratech
Winnipeg, MB1 hour ago - ...Miratech is seeking a Senior Google CCAIP Engineer to design, configure, and validate customer contact center solutions on Google’s CCAI platform in production environments. You will implement DTMF IVR menus, routing, and multilingual prompts while ensuring tests pass and configurations...Senior
Miratech
Winnipeg, MB1 hour ago - ...Miratech in Canada is seeking a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's CCAI Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue...Senior
Miratech
Winnipeg, MB1 hour ago - Lead AWS cloud engineering for Amazon Connect contact centers, applying CloudFormation, AWS CLI, and security practices across production environments.This senior engineer designs, builds, and supports AWS cloud environments for contact center solutions. The work includes Amazon...Senior
Rubicon Path
Winnipeg, MB1 hour ago - Miratech is seeking a Senior Google CCAIP Engineer to design, configure, and test customer contact center solutions on Google's CCAI Platform. You will implement DTMF IVR menus, call routing, prompts, and integrations with CRM systems, ensuring accurate testing, documentation...SeniorRemote work
Miratech Group
Winnipeg, MB1 hour ago - ...built on LLVM. We are looking for a Senior Compiler Performance Engineer to own major performance areas of... ...Prague / Limassol / Belgrade city center offices OR hybrid/full-remote - UP TO... ...would like more information about how your data is processed, please contact us....SeniorRemote workWorldwideFlexible hours
$114.8k - $157.85k per year
...Job Description Senior Mechanical Engineer Are you looking for a company that works on major engineering projects all over the world? Do you want... ...will set you apart. Project experience should include training centers, vehicle and fleet maintenance, research laboratories,...SeniorFull timeWork at officeWorldwideFlexible hours$114.8k - $157.85k per year
...Job Description Senior Electrical Engineer Are you looking for a company that works on major engineering projects all over the world? Do you want... ...will set you apart. Project experience should include training centers, vehicle and fleet maintenance, research laboratories,...SeniorFull timeWork at officeWorldwideFlexible hours$17.7 per hour
...focus on customer service since you will be working with people all shift, in environments such as office towers, hotels, shopping centers, etc. What's in it for you? Hourly wage of $ 17.70 We will invest in you, covering the costs of continuing education through...Hourly payPermanent employmentCasual workWork at officeShift workNight shift- ...Our convenient Price Café offers free Tea and Coffee. Senior Manufacturing Engineering Specialist - Critical Environments Reporting To: Manufacturing... ...only those being considered for an interview will be contacted. We welcome and encourage applications from people with...Senior
- ...This role supports AI products across healthcare. As a Senior Machine Learning Systems Engineer, you will design, build, and operate platform... ...learning platform and MLOps experience Azure, AWS, or Google Cloud Platform experience Docker and Kubernetes containerization...Senior
- ...required work and prepare proposals. • Select appropriate team for a project and inform that team of an assignment. • Lead electrical engineering work on all electrical systems for a project. • Present designs to clients and obtain acceptance. • Coordinate development of...SeniorFor contractorsFor subcontractorInternshipWork at office
- ...and rescue, military, utility, and commercial operations. With engineering and manufacturing operations across Canada, the United States,... ...innovative aerospace products. We are looking for an experienced Senior New Product Introduction (NPI) Engineer to lead the...SeniorPermanent employmentFull time
- ...Senior Automation Engineer (Project Manager) Saguenay-Lac-Saint-Jean, QC, Canada Type of position: Regular To pursue project and client development in the Saguenay–Lac-Saint-Jean, BBA wants to bolster its local multidisciplinary team. Working closely with our offices...SeniorLong term contractTemporary workWork at officeLocal area
$130k - $160k per year
...Senior Substation Engineer (P.Eng.) Toronto, ON | Calgary, AB | Vancouver / Winnipeg, MB | Hybrid... ...manufacturing, municipal entities, data center mega campuses, and pioneers in... ...it more comfortable for you. You can contact us at ****@*****.***...SeniorLong term contractFull timeLocal areaFlexible hours- ...We are looking for a Senior Routing Engine Developer to design and build the next generation interaction routing platform powering enterprise-scale contact center operation. You will develop the core routing engine responsible for intelligent distribution of voice and digital...SeniorInternshipRemote workRelocation
- ...Randstad Canada is seeking a Remote Call Center Customer Service Representative to join a top transportation and logistics company.... ...in this position and only those selected for interviews will be contacted. Randstad Canada is committed to fostering a workforce reflective...Work at officeRemote workWork from homeFlexible hoursShift workNight shiftDay shift
- Bilingual QE Engineer – Contact Center Tools Key Skills: Amazon Connect, French Speaking & Test AutomationSkill Required Expertise in QE with Contact Center platforms.IVR/Routing Automation using Cyara, Hammer, etc.Automation testing across UI & APIs (Selenium, Postman...
Astra-North Infoteck Inc.
Winnipeg, MB1 hour ago - Combine French speaking capabilities with Java, UI, and API automation as a QE Engineer supporting contact center technology.This bilingual engineering assignment focuses on testing contact center platforms, agent desktops, and automated customer interaction flows. The work...
Astra-North Infoteck Inc.
Winnipeg, MB1 hour ago - ...Affirm, Inc. is seeking an experienced Capacity Modeling Engineer to own quarterly goals for the team and lead engineers through ambiguity while delivering capacity plans for peak sales events. You will translate demand forecasts into resource settings across regions and environments...Senior
- A growing adtech startup is seeking experienced developers to design and build scalable web applications. Responsibilities include deploying cloud-native applications and driving architecture decisions in a remote-first setting. Ideal candidates will master both front-end and...SeniorRemote work
- ...full-time professionals, and our annual growth rate exceeds 25%. Job Description Miratech is looking for a skilled Senior AI Engineer with Python, LangGraph and LangChain to join our US healthcare client. You will play a key role in developing and enhancing an enterprise...SeniorFull timeInternshipRemote workRelocation
- ...Drive AI innovation as a Senior AI Engineer in Mississauga, Canada. Craft Python-based AI applications using FastAPI or Flask while optimizing performance and scalability for enterprise solutions. We are seeking an experienced Senior AI Engineer with over 8 years in software...Senior
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Google Ccaip Contact Center Engineer. Be the first to apply!
Related searches
- solid waste engineer Winnipeg, MB
- voip engineer Winnipeg, MB
- resident engineer Winnipeg, MB
- ingenieur Winnipeg, MB
- certification engineer Winnipeg, MB
- failure analysis engineer Winnipeg, MB
- engineering summer student Winnipeg, MB
- graduate engineer Winnipeg, MB
- junior engineer Winnipeg, MB
- forklift engineer Winnipeg, MB