Manager Engineering

Base pay range
CA$100,000.00/yr - CA$110,000.00/yrLocation
Remote, Canada (Ideally Pacific timezone)Job Description
We seek a skilled and versatile Manager, Agent Technology & Engineering, to lead and elevate our engineering teams across multiple projects and platforms that enable contact center agents. The ideal candidate will possess a strong blend of technical expertise, leadership skills, and strategic thinking to drive innovation and excellence within our engineering discipline.Responsibilities
Serve as a player-coach to develop and maintain high-performance, secure, and scalable full-stack applications using cutting-edge technologies that enable other development teams.Lead the design and implementation of software solutions, adhering to best practices and coding standards.Collaborate with product managers and other stakeholders to understand requirements and translate them into technical specifications.Ensure the quality and reliability of the software through effective testing methodologies, including unit testing and automated testing platforms.Lead the release process for our main web application, including coordination and testing in multiple environments.Contribute to the growth of the engineering team by actively participating in the hiring process, conducting interviews, and providing valuable input.You’ll embody a growth mindset and apply it in your leadership style.You’ll mentor others to help grow their technical and interpersonal skills.Qualifications
9+ years of software engineering experience2+ years of engineering leadership experience, including leading teams and developing individuals in their careerYou’re excited to work with a diverse team made up of various backgrounds and skill sets, with experience managing global teamsYou have a desire to contribute sound recommendations and influence technical product decisionsYou’re comfortable making decisions for your team, considering all points of view, with minimal oversightFamiliarity with CI/CD pipelines and experience with tools for continuous integration and deploymentKnowledge of software testing methodologies, including unit testing and automated testing platformsAbility to prioritize team engagement, retention, and satisfaction while identifying growth opportunities and fostering a culture of continuous improvementSeniority level
Mid-Senior levelEmployment type
Full-timeJob function
Engineering, Information Technology, and ConsultingIndustries
IT Services and IT Consulting and Business Consulting and Services
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