Pharmacy Experience Transformation Director

Shoppers Drug Mart

Lead pharmacy experience transformation at Shoppers Drug Mart in Toronto, using strategic project and change management expertise across retail pharmacies.Reporting to the Senior Director, Enterprise Pharmacy Operations and Clinical Excellence, you will shape pharmacy practice across Shoppers Drug Mart, Loblaw, and Pharmaprix. This full-time position focuses on patient and colleague experience, retail pharmacy operations, Design Thinking, and cross-functional alignment.Key Responsibilities:
Develop vision for patient and colleague pharmacy experiencesLead initiatives improving retail pharmacy efficiency and experienceAlign stakeholders on strategic pharmacy projectsManage planning, milestones, risks, resources, and changeDevelop processes, training, communications, and project handoversRequirements:
More than five years in pharmaceutical or retail operationsExceptional project and change management skillsStrong retail pharmacy operations knowledge and business acumenUnderstanding of Design Thinking principles and applicationsPharmacy degree and HealthWATCH experience considered assetsShape retail pharmacy transformation through strategic execution, stakeholder alignment, and experience improvement across Shoppers Drug Mart’s network.
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