Customer Service Assistant - Automotive Finishes

The Customer Service Assistant works with the Assistant Branch Manager and Branch Manager to organize, plan, and implement strategies in a Sherwin-Williams Automotive Branch. This includes, but is not limited to, supporting all aspects of branch operations, including customer service, sales, merchandising, inventory, and store safety. The Customer Service Assistant will work closely with our customers to determine their needs, answer their questions about Sherwin-Williams Automotive products, and recommend the right solutions. The Customer Service Assistant is also expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and branch. The Customer Service Assistant is tasked with achieving excellent customer service while consistently meeting the branch’s sales goals.
The individual selected for this role will be expected to work at Automotive Finishes #9002 located at 180 Brunel Road, Mississauga, ON L4Z 1T5.

 
Temporary Fixed-Term Position
This position is a temporary fixed-term assignment beginning November 2026 and ending November 2027. Employment is intended to be temporary and will automatically end at the conclusion of the fixed terms without further notice, subject to the minimum requirements of the applicable employment standards legislation. The position is being established to support leave replacement and does not create an expectation of ongoing or permanent employment.

Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment
Must have a valid, unrestricted Driver’s License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently, and up to 70 lbs. on occasion
Must have at least two (2) years of work experience in customer service, retail, or sales

Preferred Qualifications:
Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch
Have at least three (3) years of work experience in customer service, retail, or sales
Have at least one (1) year of work experience using material handling equipment (for example: forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacuum-hoists, drum dollies, conveyor belts, etc.)
Have a High School diploma or a Certificate of Adult Education Completion (CAEC) 

Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
Assist Managers in planning delivery schedules to optimize unit efficiency
Build and maintain knowledge of all products to ensure effective customer recommendations
Process sales transactions accurately and consistent with policies and procedures
Keep a clean and safe working environment and optimize space utilization
Communicate and cooperate with supervisors and coworkers
Follow quality service standards and comply with procedures, rules, and regulations
Ensure that the stockroom is organized
Assist with tracking inventory levels and comply with inventory control procedures
Assist with the Physical Inventory Process that is conducted semi-annually
Assist with Account Management projects for existing customers on-site and in the branch
Assist in promoting sales specials and initiatives
Keyholder responsibilities include the ability to complete Branch Open and End of Day procedures and make the nightly bank deposit
Complete Monthly and Quarterly Safety Training
Verify customer orders and transactions are completed and documented accurately
Assist in analyzing management and financial reports, including financial ratios relative to Profit & Loss (P&L)