Guest Experience
Part-time
Hamilton Tiger-Cats Football Club
Job Responsibility:
TERM LENGTH: April 2024 - December 2024
OVERVIEW
The Hamilton Tiger-Cats and Forge FC are looking for enthusiastic individuals to join the Guest Experience Team (GE Team) for the 2024 season! Each position plays an integral role in successfully creating and delivering a world-class guest experience at Tim Hortons Field. The GE Team works all events at Tim Hortons Field. This includes: Hamilton Tiger-Cats home games, Forge FC home games, concerts, and other sporting events.
This opportunity is perfect for anyone looking to gain experience working in event management, the sports and entertainment industry, and who enjoys working in a team and customer-facing environment.
Game day opportunities include:
- Ticket Scanners
- Ushers
- Parking Attendants
RESPONSIBILITIES AND DUTIES
Ticket Scanners:
- Greet all guests entering Tim Hortons Field in a friendly manner
- Scan tickets upon guest entry
- Read tickets carefully to provide accurate directions to seating sections
- Work efficiently in a team environment to minimize wait time and congestion at gates
- Assist co-workers in other positions by covering for breaks
Ushers:
- Check assigned section before events to ensure all seats are presentable and after events to identify any lost items
- Correctly direct guests to their seats and to other areas of interest inside Tim Hortons Field
- Monitor assigned sections throughout events and resolve any minor issues or concerns that arise
- Check to ensure that nobody encroaches on guests in accessible seating
- Hold guests at the top of the assigned section while football plays are ongoing
- Interact and converse with guests to enhance their overall experience at the venue
Parking Attendants:
- Ensure only guests with appropriate parking passes are permitted into the correct lots
- Quickly process transactions for guests parking at paid lots
- Efficiently and safely guide vehicles in an organized manner to parking spots within designated lots
QUALIFICATIONS
Skills and Abilities:
- Excellent customer service skills, a positive attitude, and an outgoing personality
- Great communication and organizational skills
- Team player who excels while working with others
- Ability to work in a fast-paced environment and make quick and accurate decisions
- Committed individual with a strong work ethic and a willingness to take on any task
Education and Experience:
- Relatable experience in a previous role
- At least 18 years of age
- Interest in working in event management, the sport and entertainment industry, and in a fan experience role
- Experience in a front-line service or customer-facing position
If you are interested in being a part of an exciting atmosphere at Tim Hortons Field, please:
- Email your resume to View email address on ca.edajobs.com
- Include your preferred role in the application email
- Please indicate in your application email where you heard about this job opening
The Hamilton Tiger-Cats and Forge FC value diversity and inclusion of all candidates and will provide accommodations if needed. If you need any specific accommodations, please outline this in your application email.
Thank you for your interest in joining the team. Only those selected for an interview will be contacted.
Vacancy posted 2 days ago
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