Patron Services Associate

The Patron Services Associate maintains positive customer relationships by utilizing exemplary customer service skills, as well as knowledge of Box Office/Front of House (FOH) and company policies and procedures to ensure optimal customer experience. They are on the front line, interacting with and assisting patrons and volunteers during shows and rentals.

All Front of House staff members must get SIRS training- Serve It Right Saskatchewan

Duties:
Provide the highest level of customer service and attention
Ensure all ticket requests and subscriptions are handled promptly
Address patron accessibility, questions and needs
Prepare daily reports and accurate reconciliation of box office receipts, sales, and cash
Prepare tickets for distribution leading up to show times
Serve customers at the bar/concession pre-show and intermission; this is very fast-paced
Answer customer questions with accuracy and confidence
Prepare concession/bar pre-orders with efficiency and accuracy
Provide tours and guidance to interested patrons
Check and restock consumables and cups; must be able to bend and lift up to 20 lbs
Check and restock bathroom supplies; sanitize tables and bathroom taps

Skills and Abilities:
Able to build and maintain positive relationships
Excellent customer service and phone skills
Able to demonstrate sound judgement, integrity and ethical behavior in all daily activities
Able to work flexible hours including nights, weekends and holidays, as needed
Skilled in data entry and operating computer systems
Highly motivated self-starter and hard worker with a high energy level
Willingness to work hands on in assisting customers and staff
Bondable and trustworthy with cash

Required Education and Experience
High School Diploma or equivalent
1-2 years equivalent combination of training and experience
Must be 19 years or older in order to work with FOH