Senior Customer Lifecycle Marketing Manager

Shape AI-driven customer journeys as Clio’s Senior Customer Marketing Manager in Burnaby, Calgary, or Toronto on a 12-month contract.This senior role develops customer marketing strategies that increase product adoption and engagement. You will architect behavior-based journeys, apply AI-powered automation, and translate product releases into adoption campaigns. The work connects Marketing, Sales, and Customer Success through shared next-best-action logic and measurable programs.Key Responsibilities:
Architect AI-driven customer journeys from onboarding through expansionDefine triggers, next-best actions, and cross-functional ownershipRun webinars, social content, and community postsBuild AI into customer engagement operationsTrack adoption metrics and recommend program improvementsRequirements:
Five-plus years in B2B SaaS customer marketingExperience with AI-powered marketing automation toolsStrong written and verbal communication skillsExpertise with Salesforce, HubSpot, Pendo, or similarAnalytical, collaborative, and project management capabilitiesBring lifecycle marketing expertise, AI fluency, and analytical judgment to Clio’s customer adoption and engagement programs.
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