Support Representative Shipment Resolution
$21.55 per hourPurolator Inc.
It’s not a package. It’s a promise.
As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen?
The journey starts with you . The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.
Shift: Monday to Friday: 9:00am to 1:00pm (20 hours/week)
Starting Pay Rate: $21.55/hour
Location: 1371 Grosvenor Place, Castlegar, BC
The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.
Responsibilities
- Contact customers or colleagues to obtain and enter package information or resolve delivery issues
- Scan, sort, and reorganize undelivered freight and process freight damages
- Prepare packages for redelivery (tracking data, labels, repackaging, etc.)
- Inspect damaged packages
- Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs
- Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager
Experience
- 3 months experience in customer service
- 3 months experience in warehouse operations
Skills
Operations Management
Operations Planning
Operations Procedures
Shipping and Receiving Operations
Physical Efforts
Physical Efforts-Physical strength - Lifting/Lowering upto 70 pounds
Physical Efforts-Standing
Physical Efforts-Sitting
Physical Efforts-Walking
Physical Efforts-Visual strain
Physical Efforts-Sorting
Physical Efforts-Wrist Movements
Mental Efforts
Mental Efforts-Concentration on precision work
Mental Efforts-Problem solving
Mental Efforts-Attention to Details Required
Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.
POSTING DETAILS
Location: 443 - Castlegar
Working Conditions: Warehouse Environment; Retail Center Environment
Posting Number: 68963
Purolator is an equal opportunity employer committed to diversity and inclusion . We welcome all qualified applicants and provide accommodations during the recruitment process upon request.
Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.
Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact ***email_hidden*** . To apply, visit our Careers Page.
We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.
Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at .
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