Senior Cybersecurity Technical Account Manager

Lead cybersecurity outcomes for strategic customers as eSentire’s Senior Technical Account Manager, using Atlas AI, incident response, and SOC expertise.This senior position serves as the technical authority and outcome delivery lead for complex customer portfolios. You will lead business and technical conversations with VP and C-level stakeholders, partner with Account Managers, and guide customers across SIEM, EDR, XDR, cloud, and identity environments. The role is prioritized for candidates in Pacific or Mountain Time Zones.Key Responsibilities:
Serve as primary technical advisor for strategic customer accountsLead platform reviews, service reviews, and escalation discussionsOwn complex technical escalations across SOC, Product, and EngineeringGuide onboarding, optimization, tuning, and executive briefingsCoach junior TAMs and contribute to operational playbooksRequirements:
Eight or more years in customer success, support, TAM, or IT securityDeep SOC, incident response, investigation, and security platform understandingConfidence managing strategic or complex customer accountsAdvanced certification or SANS training, such as CISSP, CISM, or GIACAbility to communicate technical complexity with executive stakeholdersApply your SOC workflows, Atlas AI knowledge, and customer leadership to deliver measurable eSentire security outcomes.
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