Senior Servicing Ops Lead — Bpo & Cx Innovation
Posting Date:09/ 11/2026
Capital One Canada is seeking a Senior Associate within the Operations team in Toronto to deliver consistent, exceptional customer outcomes. You will take accountability for key portfolios, manage BPO partners, and partner with Workforce Management to anticipate volume demands.This role emphasizes data-driven decision making, stakeholder communication, and continuous process improvements across sites and time zones, with occasional travel.
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Vacancy posted more than 2 months ago
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