Quality Engineering Project Manager

Quality Engineering Project Manager

Position Description
This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week subject to change at any time. 

We are seeking a proactive, detail-oriented, and collaborative QE Governance and Intake Management Lead to support and enhance Quality Engineering (QE) delivery governance, intake management, capacity planning, and stakeholder engagement. This hybrid role requires attendance at our downtown Toronto office and/or the client office a minimum of two days per week, subject to change based on business needs.

The successful candidate will play a key role in driving intake governance, managing delivery readiness, facilitating stakeholder collaboration, and supporting transformation initiatives. This individual will help evolve the QE organization from a reactive intake approach to a proactive, data-driven, and continuously improving operating model.

Your future duties and responsibilities
Technical Planning and Execution
Support intake management activities, including demand assessment, test estimation coordination, release planning, and capacity evaluation.
Monitor engagement-level risks, issues, assumptions, and dependencies through a centralized RAID log.
Ensure delivery readiness by tracking key dependencies, approvals, resource requirements, and timelines.
Connect intake demand with available team capacity, delivery schedules, and business priorities.
Maintain governance artifacts including dashboards, trackers, action logs, capacity reports, and status updates.
Team Coordination and Collaboration
Coordinate with QE teams, delivery managers, technical leads, and business stakeholders to support successful engagement execution.
Proactively follow up on action items, risk mitigation plans, dependency management activities, and outstanding decisions.
Drive accountability and closure across multiple workstreams while managing competing priorities.
Facilitate collaboration between client teams and internal delivery organizations to ensure alignment on objectives and timelines.
Stakeholder Management and Communication
Build and maintain trusted relationships with client stakeholders, QE leadership, delivery managers, and cross-functional teams.
Prepare and deliver executive-level status reports, governance updates, and leadership presentations.
Provide visibility into intake demand, capacity utilization, approval status, risks, issues, and pending decisions.
Escalate delays, blockers, unclear ownership, missing information, and client-side dependencies in a timely and professional manner.
Clearly communicate recommendations, risks, impacts, and mitigation strategies to stakeholders at all levels.
Governance and Continuous Improvement
Support engagement-level governance activities beyond intake coordination.
Identify gaps, inefficiencies, and risks within current intake, estimation, and capacity planning processes.
Recommend and implement process improvements that enhance transparency, predictability, and operational effectiveness.
Contribute to transformation initiatives focused on intake automation, dashboarding, AI-enabled reporting, and improved capacity planning.
Drive innovation by proposing practical solutions that improve QE governance, reporting, and delivery management practices.
Promote a culture of continuous improvement, accountability, and operational excellence across the QE organization.

Required qualifications to be successful in this role
Experience and Knowledge
Strong understanding of the Quality Engineering (QE) delivery lifecycle, including intake management, test estimation, release planning, and capacity assessment.
Experience working in client-facing delivery, governance, program coordination, or project management roles with multiple stakeholders.
Solid understanding of Agile delivery methodologies, software testing lifecycles, dependency management, and release governance.
Experience maintaining and managing RAID logs, action trackers, governance reports, dashboards, and executive status reporting.
Knowledge of capacity planning, demand management, resource allocation, and delivery forecasting.
Skills and Competencies
Excellent stakeholder management skills with the ability to build strong working relationships across teams and organizational levels.
Strong verbal and written communication skills, including the ability to present complex information clearly and concisely.
Ability to professionally challenge unclear requirements, incomplete intake requests, unrealistic timelines, and unidentified dependencies.
Demonstrated ability to independently manage follow-ups, drive accountability, and ensure timely closure of actions and risks.
Strong organizational and prioritization skills with the ability to manage multiple initiatives simultaneously.
Analytical mindset with the ability to identify trends, assess risks, and recommend practical solutions.
Experience supporting business process improvement, transformation, automation, or continuous improvement initiatives.

Disclaimer : Use of the term ‘engineering’ in this job posting refers to the technical sense related to Information Technology (IT) and does not imply that the individual practices engineering or possesses the requisite license as prescribed by the applicable provincial or territorial engineering regulator. We are seeking individuals with expertise in IT engineering-related functions, but licensure from an engineering regulator is not a prerequisite for this position. Engineering is a regulated profession in Canada which is restricted in terms of use of titles and designation

"CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $95,000–$145,000. This role is an existing vacancy."

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