General Manager

The Opportunity

Are you a passionate and driven leader with a commitment to enhancing the lives of seniors? As a General Manager at Chartwell, you will play a key leadership role in creating a vibrant, welcoming, and safe environment for residents and staff alike. You’ll oversee all aspects of residence operations.

What You’ll Do

Provide leadership to ensure smooth operations across all departments

Oversee high-quality care, services, and programs that support resident wellness and satisfaction

Lead, mentor, and support department managers and staff

Ensure compliance with health, safety, and legislative standards while monitoring quality assurance

Manage budgets, monitor financial performance, and support occupancy growth

Foster community engagement, address resident/family concerns, and contribute to strategic planning and culture-building

Collaborate leadership team to ensure smooth operations and participate in the Manager on Duty rotation

What You’ll Bring

Minimum two years in a leadership role within the retirement or hospitality industry

Proven skills in operations, team leadership, financial planning, and customer relations

Graduate of a post-secondary diploma or degree program in nursing, social work, gerontology, hospitality, or business

Excellent communication, interpersonal, and problem-solving abilities

Self-directed, accountable, and effective at building collaborative teams

Strong organizational and multitasking capabilities in a dynamic environment

Proficient in Microsoft Office and residence management systems

Ability to assess, plan, and implement processes for resident care, staff development, and operational efficiency

Knowledge of provincial health regulations and retirement residence legislation

Familiarity with budgeting, occupancy strategies, and marketing approaches

Valid Driver’s License, or reliable means of transportation

What We Offer

A safe, inclusive workplace where you’re supported and appreciated 

Competitive compensation and benefits

Opportunities for leadership development and career growth

A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

Ability to work flexible hours including some evenings and weekends

Must be prepared to respond to emergency situations

Some travel may be required

Comfort using AI and other digital platform systems and tools to support daily work

Clear Criminal Background Check, VSS and TB Test where required