Collections Call Centre Manager
Red Ember Recruitment
Lead collections operations through people leadership and campaign optimisation as a Collections Call Centre Manager at Red Ember Recruitment. Drive customer rehabilitation targets.This manager oversees daily call centre performance, portfolio management, and operational control. The work includes coaching leaders, analysing KPIs, improving campaigns, and maintaining compliance. Success depends on clear communication, disciplined execution, and effective reporting across collections operations.Key Responsibilities:
Lead and develop team leaders through mentoring and coachingCommunicate business and management messages to teamsOversee staffing, workflow, resources, and daily operationsMonitor KPIs and prepare weekly and monthly reportsAssess campaigns and identify continuous improvement opportunitiesRequirements:
Grade 12 or Matric qualificationThree to eight years in debt collectionsThree to five years in operational leadershipAdvanced Excel and collections software proficiency preferredKnowledge of credit cycles, collection acts, and privacy legislationApply collections leadership, portfolio management, reporting, and compliance expertise to strengthen call centre performance and customer rehabilitation targets.
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Lead and develop team leaders through mentoring and coachingCommunicate business and management messages to teamsOversee staffing, workflow, resources, and daily operationsMonitor KPIs and prepare weekly and monthly reportsAssess campaigns and identify continuous improvement opportunitiesRequirements:
Grade 12 or Matric qualificationThree to eight years in debt collectionsThree to five years in operational leadershipAdvanced Excel and collections software proficiency preferredKnowledge of credit cycles, collection acts, and privacy legislationApply collections leadership, portfolio management, reporting, and compliance expertise to strengthen call centre performance and customer rehabilitation targets.
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Vacancy posted 3 hours ago
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