IT Support Specialist

Siskinds LLP is a leading law firm with offices in London, Toronto, Vancouver, Sarnia, and an affiliate office in Quebec City. We are a growing team of over 240 lawyers and business professionals covering personal legal services, business law, personal injury law, and class actions law as well as over 25 specialized practice areas. We help clients make the right legal choices, manage their legal affairs, and resolve complicated matters. Our culture and working style strive to make our clients' experiences comfortable, reassuring, and productive while delivering excellence in the services we provide.

IT Support Specialist – Full Time

What are you looking for?

• Be part of a cohesive team that promotes collaboration and teamwork.
• Competitive compensation and benefits.
• Professional development opportunities.
• Strength of a big firm with the culture of a small firm.
• Subsidized downtown parking.
• Working within a state-of-the-art building.

Who are we looking for?

We are currently seeking an IT Support Specialist for an existing vacancy within our Information Technology department. This position will require you to provide support to our Head office in London. The IT Support Specialist will provide ServiceDesk support to assist end users with technical-related issues across all lines of business applications and client hardware devices.

Qualifications:

• A minimum two-year, post-secondary diploma in Computer Systems. Technology, certification or equivalent work experience in a law firm or comparable office environment.
• 0-5+ years of experience in IT support, service desk, or technical support roles. This position is ideal for recent graduates looking to build a career in information technology and gain hands-on experience in a supportive environment.

• Knowledge or experience supporting and troubleshooting applications, software and hardware within a Microsoft Windows environment.
• A strong background and knowledge of the Microsoft Office Suite, including Office 365.
• Knowledge of all Active Directory components (including DNS, DHCP, Group PolicyManagement), within a Windows Server infrastructure.
• Basic skills for supporting an Ethernet/IP network that facilitates desktop and mobilecomputing and IP telephony.
• Knowledge of audio-visual technology servicing modern meeting rooms.
• Highly developed IT research and problem-solving skills.
• Attention to detail, ability to handle a wide variety of duties in a professional manner.
• Solid oral and written communication skills.
• Individual should be highly motivated, organized and dependable with excellent time management and interpersonal skills.
• Must be able to frequently lift and move up to 30 lbs.
• Knowledge of ITSM and the ITIL framework is considered an asset.

Responsibilities:

• Providing all aspects of ServiceDesk support services for all company end users both internal with deskside support and remote.
• Work with vendors and 3rd party support partners.
• Troubleshooting, diagnosing, repairing, installing, configuring, and deploying workstations/laptops, printers, AV, servers and other peripherals & network devices.
• Identification and resolution of network, hardware and software related failures and issues.
• Root cause analysis, managing technology issues and leading appropriate remedial actions.
• Document knowledge base articles.
• Identify, document and isolate product defects across various applications used by Siskinds LLP.
• Provide QA assistance to confirm resolution to defect is properly implemented.
• Perform other duties as assigned.

Submit your resume by clicking "Apply" within the posting on our Careers page. For candidates selected to move forward our first step is a 10–15 minutes intro call to learn more about your experience and explore a mutual fit. We are a truly cohesive team, and as such, being a team player as well as having a strong technical ability and positive attitude will make you a top runner, and ideally our chosen candidate. Our comprehensive in-house training and ongoing support is of the highest level. We offer competitive compensation and benefits. Expected Salary: $52,000 to $58,500. Compensation will be based on experience and qualifications. We welcome applications from candidates with a wide range of experience levels. If you bring additional skills or more extensive experience than outlined in the posting, we still encourage you to apply. Compensation will be adjusted to reflect the successful candidate's qualifications and experience.

Siskinds is an equal opportunity employer and will work with and accommodate persons with disabilities throughout the entire recruitment, selection, and on-boarding process. To learn more about us, please visit our website at To comply with recent legislative changes, we will be reaching out to all individuals we have interviewed by phone or email.

Contact Information:

Siskinds, London Head Office Attention: Human Resources, 275 Dundas Street, Unit 1 London Ontario N6B 3L1 Email: [email protected]

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