Contract Assistant

Job Responsibility: :

CARE AND BE CARED FOR - THIS IS YOUR HOME

As a Contract Assistant, you will report to the Director, Patient Care Contract Management and will provide clerical assistance to the Contracts Team.

What will you do:

Provide word processing and computer data entry; Investigate billing enquiries as it relates to contract management; Track, investigate and follow up on exceptional items; Facilitate communication to Service Providers and Vendors Organizations; Maintain contracts module in Client Health Related Information System (CHRIS); Add and remove exceptional items in CHRIS (i.e., medical equipment and supplies); Conduct audits and perform quantitative analysis of service provider score cards to verify accuracy and identify deficiencies in reporting; Assist with the implementation of the Service Provider framework; Manage the flow of owned Negative Pressure Wound Therapy (NPWT) units; Provide support to the Home and Community Care team as it relates to the owned NPWT equipment tracking; Take on assignments as assigned to assist the Contracts Team in meeting its objectives; Work as a member of the Contracts Team to ensure efficient, effective and quality service are provided, consistent with the overall vision, mission and values of the Central East LHIN; Participate and facilitate presentations for Service Providers, Central East staff and the Contracts Team; Facilitate communication to Ontario Heath atHome staff, Service Provider and Vendor Organizations (i.e., memo, network issues, outbreak alerts, etc.).

What must you have?

Grade 12 plus an additional program/course(s) of up to six months or equivalent; Minimum of 2 to 3 years' experience providing clerical assistance in a similar or related work situation; Demonstrated knowledge of contract, risk and quality management principles; Demonstrated knowledge and commitment to continuous quality improvement principles and practices including the ability to facilitate innovation and creativity; Demonstrated ability to perform statistical trending, analysis and interpretation of data; Demonstrated high degree of judgement, analytical, critical thinking, problem resolution and decision making capabilities; Demonstrated excellent working knowledge of Microsoft Office (Word, Outlook, Power Point, and Excel) with the ability to produce reports and presentations with visual additions such as charts, graphs, tables, flow charts and diagrams; Ability to handle sensitive and confidential information in a discreet and professional manner; Excellent time management and organizational skills combined with the ability to prioritize and balance the workload requirements, meeting competing deadlines with minimal supervision; Excellent interpersonal, diplomacy, communication and presentation skills; Experience in dealing with the public effectively; demonstrated focus on customer service; Exemplary telephone skills, legible handwriting, and good analytical/organizational skills to meet deadlines and solve problems. Knowledge of community resources; Experience working with medical equipment, supplies and infusion therapy products an asset but not required; Experience working with Service Provider Organizations (Nursing, Home Support, Therapy) Advanced skills in conflict resolution; Experience taking minutes to assist in the performance management of Service Provider and Vendor Organizations; Ability to create memo's and develop fillable forms for distribution.

What would give you the edge?

• Knowledge of services provided by Ontario Health atHome
• Ability to speak French or another second language

Hours of Work

8:30 a.m. - 4:30 p.m. Monday to Friday subject to change as per the Collective Agreement (35 hours per week; 70 hours per bi-weekly pay period).

Position Location and Travel

A valid driver's license and access to a vehicle is preferred. What do we offer? We know wellness is supported with work-life balance. In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

• Attractive comprehensive compensation packages and benefits
• Valuable development opportunities
• Membership in a world class defined benefit pension plan

Who are we? We are Ontario Health atHome, ready to serve every person in Ontario. We partner with patients and caregivers, family physicians, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care. Why join us? If you're interested in driving excellence in care and service delivery , and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home. Equity, Inclusion, Diversity and Anti-Racism Commitment Ontario Health atHome is committed to a culture of equity, inclusion, diversity and anti-racism. We are committed to attracting, engaging and developing a workforce that reflects the diverse communities we serve. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Date Posted: August 14, 2024

Date Removed: August 21, 2024

Start Date: September 3, 2024

Program: Patient Care Contract Management

Job Type: Full-time

Salary: $26.22-$30.96/per hour

Group: CUPE

Branch: Whitby

Reports To: Lorrie Ann Scales (subject to change)