Fraud Operations Specialist Telecom Disputes

Analyze telecom fraud and billing data as Twilio’s remote Fraud Operations Specialist, serving customers and partners across Canada. Build evidence-based resolutions.This Fraud Specialist role combines financial investigation, root cause analysis, and strategic dispute negotiation. You will examine Artificially Inflated Traffic, International Revenue Share Fraud, messaging data, and billing discrepancies. The work supports customers, carriers, vendors, account managers, accounting, and management while advancing documented resolutions.Key Responsibilities:
Investigate fraudulent misuse and telecom billing errorsAnalyze call, messaging, rate, currency, and quantity dataManage customer and vendor disputes through resolutionNegotiate settlements and payment terms within company practicesBuild dashboards communicating dispute lifecycle metricsRequirements:
Eight-plus years in telecom, fraud, vendor, collections, or consulting operationsExperience negotiating disputes with customers or vendorsExperience in collections, billing analysis, or dispute resolutionProject management experience and strong communication skillsExperience with Excel, Google Sheets, Looker, or SQLApply fraud investigation, billing analysis, dispute negotiation, and data skills to Twilio’s telecom operations across Canada.
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