Dayforce Application Engineer

Insight Global is seeking a Dayforce Application Engineer to join a large retail client. This individual will join the People Enablement Technology team and support the ongoing health and operation of the organization’s Dayforce environment. This role will be primarily focused on operational support and maintaining business-critical Dayforce functionality. The Application Engineer will manage incoming ServiceNow tickets, troubleshoot application issues, support system configurations and testing, identify trends across recurring issues, and collaborate with appropriate technical and business teams to drive issues toward resolution.
Responsibilities
Support the ongoing health, stability, and day-to-day operation of the Dayforce application.
Manage and troubleshoot Dayforce-related requests and incidents submitted through ServiceNow.
Analyze issues and collaborate with technical and business teams to appropriately resolve or elevate tickets.
Identify trends across recurring tickets and application issues to help surface broader system concerns.
Support Dayforce system configurations and application maintenance.
Participate in end-to-end testing of system changes, configurations, and integrations.
Develop and update use cases and test scenarios to support application testing.
Maintain system metadata, hierarchies, configurations, and end-user documentation as required.
Translate business requests into clear system requirements and articulate how Dayforce can support business needs.
Support critical Dayforce functionality required for ongoing business operations.
REQUIRED SKILLS AND EXPERIENCEMust Haves
5+ years of experience working with Dayforce, with strong experience in the Workforce Management (WFM) module.
Hands-on experience supporting Dayforce configurations, application maintenance, and system implementations.
Strong understanding of software testing practices, including end-to-end testing and integration testing.
Experience troubleshooting application issues and working within a ticket-based support environment.
Strong analytical skills, including the ability to identify trends and recurring themes across support tickets.
Experience updating use cases and test scenarios to support application testing.
Experience supporting complex HRIS environments within large organizations, including environments with unions and Collective Bargaining Agreements (CBAs).
Strong documentation and communication skills with the ability to translate business requests into technical or system requirements.
Strong collaboration skills and the ability to determine when issues should be escalated to other technical teams or stakeholders.
NICE TO HAVE SKILLS AND EXPERIENCEPlusses
Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
Experience creating technical requirements and system documentation.
Experience supporting Dayforce within a large, global retail environment.
Experience using ServiceNow for application support and incident management.
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