Insurance Advisor, Home and Auto - Advice Centre (Bilingual) (Richelieu)

Job Overview

We will provide you with the tools, training, and support you need to successfully complete the Damage Insurance Certificate delivered by lAutorité des marchés financiers (AMF) and the Other Than Life (OTL) Ontario insurance license and other provincial licenses.

As an RBC Licensed Insurance Advisor for Home & Auto, you’ll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect what’s important to them.

Responsibilities

• Provide insurance advice and solutions to clients based on their needs through inbound calls.
• Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact.
• Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations.
• Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies.
• Use procedures effectively and seamlessly during conversations with clients.
• Cultivate and maintain relationships with partners to work as one RBC team.

Qualifications – Must Have

• Willingness and ability to obtain the Quebec Damage Insurance Certificate delivered by lAutorité des marchés financiers and the General Insurance License for Ontario Other Than Life and other provinces.
• Bilingualism in English and French.
• High level of reading, comprehension, and speaking in both languages.
• Exceptional customer service skills with the ability to build solid relationships and connect with clients.
• Flexibility to work all shifts within the hours of operation.
• The Home & Auto Advice Centre is open Monday–Friday, 8:00a.m.–8:30p.m.
• Digital literacy across a broad range of services (smartphones, tablets, laptops, etc.).

Nice-to-Have

• Possession of the Quebec Damage Insurance Certificate delivered by lAutorité des marchés financiers.
• Post‑secondary education.
• Knowledge of insurance products.
• Customer service and/or sales experience in a contact centre environment.

Benefits

• Competitive compensation, stock options, and a comprehensive Total Rewards package that prioritizes overall well‑being.
• Modern benefits, flexible and up‑to‑date benefits, and flexible work arrangements.
• Inclusive team culture with leaders invested in your success, learning programs, and a supportive environment.
• Opportunities to innovate, grow, and have real impact on clients and communities.

Job Skills

• Adaptability
• Advice‑Based Solutions
• Client Discovery
• Communication
• Critical Thinking
• Curious Mindset
• Customer Service
• Digital Literacy

Additional Job Details

Address: 1 PLACE VILLE MARIE: MONTRAL
City: Montréal
Country: Canada
Work hours/week: 37.5
Employment type: Full time, Regular, Salaried
Posted Date: 2026-06-15
Application Deadline: 2026-08-03