Dealer Engagement Specialist At Pbs Systems In Calgary, Ab

Full-time, Permanent
No. of Openings: 01
Occasional travel through Canada and US with the occasional weekend shift to accommodate your travel schedule and or events
PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we've only just begun!
PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System(DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.
At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations.
The RoleAs a Dealer Engagement Specialist, you will coach others in a group setting, foster a sense of community amongst others and collaborate with coworkers to produce positive customer experience. Our Dealer Engagement Specialists are proactive mentors that strive to share the PBS products, and their capabilities, with our customers to help increase adoption and enhance customer experience.
Responsibilities
Proactively host customer engagement sessions
Develop presentations and content for conferences, tradeshows, workshops and host events with support
Promote adoption of our products/services with guidance
Confidently convey the PBS culture through professional appearance, charismatic presentations, creating and maintaining genuine business relationships with the ability to perform under pressure
Provide supporting resources by coordinating information sharing between development, marketing and sales, implementation plans and deployments
Understand market problems through interactions with customers and PBS experts
Be available as a product expert (Achieved through PBS certification, knowledge of dealership structure and processes and understanding common issues the software can alleviate new hires will be offered onsite time to gain a better understanding of the dealership)
Orchestrate a sense of community amongst our customers
Work closely with internal teams and provide insight into new development to ensure software direction will provide true value to customers and communicate information to relevant stakeholders
Assist with product launches
Build professional relationships with customers and internal stakeholders
Qualifications
High school diploma or equivalency required
Solid Microsoft Office Suite knowledge
Previous Experience in the automotive industry or dealership environment will be considered as an important asset
Must have 1-3 years of presentation development and public speaking experience
Organizational and time management skills
Excellent verbal and written communication skills
Critical thinking and problem-solving skills
Open to learning new technology in a fast-paced environment
Problem solving and trouble shooting skillsStrong multi-tasking and prioritization
What we offer
Professional Development
– Continuous training, industry certifications, and clear pathways for career advancement
Travel Opportunities
- Travel to locations across Canada, the U.S., and the Caribbean
Comprehensive health benefits
- Medical and dental coverage to support your well-being
Paid Time Off
– PTO to help you recharge and maintain work-life balance
Inclusive culture
- A collaborative, supportive team environment where your ideas and voice truly matter
Employee recognition
- Regular appreciation programs and performance-based incentives
Competitive compensation package
Competitive annual base salary
Up to $4,800 per year in product certification bonuses
Outstanding travel incentive bonuses
Additional performance incentives
Attractive employee referral bonuses
Staff discounts
– Exclusive savings with partners such as GM, Dell, and more
PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.
#J-18808-Ljbffr