Quality Engineer Lead - Product Services

HERE WE GROW AGAIN – WE ARE HIRING! QUALITY ENGINEER LEAD (On‑Site – St. Thomas, ON Office)Build your future with Masco Canada!
At Masco Canada, we’re passionate about delivering innovative solutions and exceptional customer experiences. We’re looking for a Quality Engineer Lead – Product Services, to join our Advanced Quality team. If you thrive in a dynamic, collaborative environment and are excited to make a meaningful impact, we want to hear from you.
WHAT WILL YOU DO?Responsible for supporting Masco Canada's quality objectives through the maintenance and continuous improvement of the Quality Management System (QMS). This role leads audits, NCMR and PIR investigations, supplier quality activities, customer complaints, warranty and field issue investigations, and product risk mitigation efforts. This individual is also responsible for coordinating product incident records and related activities with internal stakeholders and legal counsel as required.
Key Responsibilities
Maintain and continuously improve the Quality Management System (QMS), including procedures, work instructions, forms, and quality records.
Lead Layered Process Audits (LPA), internal audits, and compliance assessments to verify adherence to defined processes and quality requirements.
Manage the Non‑Conforming Material Report (NCMR) process, including investigation, disposition, corrective actions, and effectiveness verification.
Lead Product Incident Report (PIR), product complaint, warranty, and field failure investigations to identify root causes and implement corrective and preventive actions.
Support supplier quality management activities, including supplier audits, issue resolution, corrective action follow‑up, and ongoing supplier performance monitoring.
Facilitate structured problem‑solving activities using root cause analysis methodologies and cross‑functional teams.
Lead and monitor corrective and preventive action (CAPA) activities to ensure timely implementation and verification of effectiveness.
Act as liaison between Quality, Engineering, Customer Service, Sales, and Legal regarding product performance concerns, risk mitigation activities, and litigation support.
Collaborate with Engineering, Operations, Procurement, and Suppliers to resolve quality issues and improve product and process performance.
Support product liability, insurance, labour, and litigation‑related investigations by providing technical analysis, documentation, and coordination with internal and external stakeholders.
Monitor post‑launch product performance, complaint trends, warranty data, and field quality issues to drive continuous improvement.
Participate in Product Quality Response Team (PQRT) activities and support product risk assessment and resolution efforts.
Prepare and present quality reports, audit findings, corrective action status, and continuous improvement updates to management.
Support external audits, certification activities, and regulatory compliance requirements as needed.
Perform other duties as required to support Masco Canada's quality objectives and business needs.
WHAT WILL YOU BRING?Critical Experience & Competencies
College Diploma or Bachelor's Degree in a related field
Minimum 5 years of experience in Quality Engineering, Quality Systems, Supplier Quality, or a related field.
ASQ Certified Quality Engineer is an asset
Six Sigma Yellow Belt, Green Belt or Black Belt is considered an asset
Automotive and lean manufacturing background is an asset
Experience maintaining and improving Quality Management Systems (QMS)
Proven knowledge of stage gate / APQP requirements (PPAP)
Experience conducting internal and external audits, Layered Process Audits (LPA), and supplier audits
Knowledge of corrective and preventive action (CAPA) systems and root cause analysis methodologies (8D, A3, 5 Why, Fishbone)
Experience managing NCMR, customer complaints, warranty investigations, and corrective actions
Proven ability to work effectively with suppliers and cross‑functional teams to resolve quality issues
Strong analytical, organizational, and problem‑solving skills
Strong verbal and written communication skills with demonstrated professionalism and diplomacy
Ability to prepare reports, present findings, and communicate effectively with all levels of the organization
Intermediate Microsoft Office skills (Word, Excel, PowerPoint)
Experience in a unionized manufacturing environment is an asset
WHAT'S IN IT FOR YOU?
Competitive Rewards and Compensation
Defined Contribution Registered Pension Plan with employer matching
Deferred Profit‑Sharing Plan (DPSP)
Benefit insurance coverage from Day 1, including health, dental, and travel insurance
Employee Assistance Program (Dialogue) – access to health and wellness resources
2 paid volunteer days to support the communities we live and work in
Employee Store, Employee Purchase Program, Fitness Discounts, and more!
Opportunities for development and growth, including Buddy and Mentoring programs, LinkedIn Learning, and other virtual and in‑class learning opportunities
Participation in employee‑led committees such as the Wellness Committee, Masco United (Inclusion & Belonging Committee), Philanthropy Committee, Organizational Pulse Committee, or employee impact groups
WHY JOIN MASCO CANADA?
Over a Century of Excellence– With more than120+ years of experience, Masco Canada has established itself as a leader in thebuilding and home improvement industry.
Diverse Brand Portfolio– We proudly offer12+ brandsdelivering20,000+ innovative water solutions, shaping the future of plumbing and home improvement.
Innovative Solutions – Our commitment tocutting‑edge plumbing and water technologieskeeps us at the forefront of the industry.
Collaborative & Inclusive Culture– We foster an environment where all employees arevalued, respected, and empoweredto contribute and grow.
Opportunities for Growth– We supportcontinuous learning, career development, and professional growth, helping you achieve your full potential.
Making an Impact in Our Communities– We believe ingiving backand actively supporting initiatives thatmake a difference in the communities where we live and work.
Join us at Masco Canadawhere your contributions drive innovation, excellence, and positive change!
Masco Canada delivers innovative water solutions to the building and home improvement markets in Canada. We have been inspiring Canadian homes, communities, and lives for more than 120 years. Throughout this journey, our business has remained steadfast in its commitment to strong values and dedicated individuals, striving to enhance the well‑being of our team members, customers, and communities alike. With over 600 employees, our diverse and talented workforce drives our continued success and impact.
To learn more about Masco Canada, visit
Please note: Masco Canada has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact Human Resources at View email address on ca.hrm.tc so that arrangements can be made for the appropriate accommodations to be in place before your first step of the selection process.
Hiring Range: $67,900.00 - $106,590.00 CAD
The salary range shown reflects the expected annual base salary for this open position, plus other wage amounts such as annual bonus, profit sharing, and commissions.
Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.
Masco Canada may use automated and AI-driven tools to screen, assess, and/or select applicants, and by proceeding with the application process, applicants give their express consent to such use by Masco Canada.
This posting represents an active vacancy for which the company is currently recruiting.
Company: Masco CanadaMasco Canada (the “Company”) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
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