Bilingual French Software Functional Tester - Contact Center Applications

Role: Bilingual French Software Functional Tester – Contact Center Applications

Location: Toronto, Canada

Desired Experience: 4–6 Years

Role Overview

• Validate and ensure the quality of contact center applications through functional testing.

• Perform bilingual application validation in French and English across enterprise applications.

• Ensure application behavior, workflows, and customer journeys meet functional requirements.

Key Responsibilities

Functional Testing

• Perform functional, regression, and end-to-end testing for contact center applications, including:

• IVR

• CTI

• CRM integrations

• Chat

• Email

• Voice applications

• Validate user interfaces, workflows, and customer journeys in French and English.

• Review requirements, create detailed test cases, and execute testing across multiple platforms.

Defect Management & Documentation

• Identify, log, and track defects using defect management tools, including:

• JIRA

• ALM

• Azure DevOps

• Provide clear and detailed testing documentation and test evidence.

• Collaborate with business analysts, developers, and QA teams to ensure alignment with functional requirements.

User Acceptance Testing & Quality Assurance

• Support UAT activities with business users, especially for French-speaking markets.

• Ensure compliance with accessibility, usability, and language localization standards.

• Apply QA methodologies, test planning, and defect management practices.

Required Skills & Qualifications

• Fluent in French and English, both written and spoken.

• 3+ years of experience in functional testing of enterprise or contact center applications.

• Experience testing:

• IVR

• Telephony

• CRM platforms

• Customer service applications

• Strong knowledge of QA methodologies, test planning, and defect management.

• Hands-on experience with testing tools, including:

• JIRA

• ALM

• TestRail

• Azure DevOps

• Ability to work in an Agile environment with cross-functional teams.

• Strong problem-solving, communication, and documentation skills.

Nice to Have

• Experience with automation frameworks, including:

• Selenium

• Cyara

• Knowledge of banking or financial services domain.

• Exposure to performance testing or voice application testing tools.