Applications Engineer
$80k - $100k per yearModern Technical Staffing, Inc.
Application Engineer
Our client, an innovative manufacturer of complex sensors and microscopy imaging systems and devices, is currently searching for an Applications Engineer to join them on a permanent full-time basis.
Responsibilities:
- Primary contact with customers on all technical issues.
- Provide product support to customers including recommendations and troubleshooting.
- Work with Sales, Business Development and R&D Engineering to support product development process.
- Provide technical knowledge and in-depth understanding of products as well as the customers requirements.
- Provide inputs into the design and development of new products.
- Occasional travel to customer facilities to install or repair, align and calibrate equipment/systems.
- Conduct experiments to answer technical queries on the feasibility of potential projects and or systems.
- Troubleshoot and solve field applications and or software issues related to products.
- Build customer confidence and drive organic revenue growth across related accounts through deep customer engagement that identifies pain-points and growth opportunities.
- Provide ongoing support in the QA/QC of products.
- Verifying performance of all new products in relation to intended applications
- Verifying performance of existing products on new applications
- Specifying product verification procedures based on their understanding of the various applications of our products in-field
- Identify new issues in quality that may require engineering support
- Maintain awareness of product quality issues that may need to be addressed with customer
- Contribute to the development of user guides and manuals.
- Develop application-specific notes to impart key information/knowledge about products to its customers. This ensures optimal use and benefits while using the respective products.
- Work closely with Sales team to provide tailored/custom solutions for various customer applications.
- Provide in-depth post-sales product training to all customers (onsite or in-field).
Requirements:
- University degree in Engineering or equivalent.
- 5+ years of relevant experience as an engineer in relevant areas (i.e. robotics, automation, machine vision, digital/video processing, optical microscopy).
- Experience with C++, C# and C programming language is an asset
- Programming experience in Autolt, Python and JSON would be an asset
- Experience with Visual Studio will be an asset
- Excellent analytical, problem-solving and conflict resolution skills
- Excellent communications skills
- Excellent customer relations management skills
- Excellent writing and documentation skills
- Independent self-starter
- Good interpersonal and organizational skills
Vacancy posted more than 2 months ago
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