Crcl Team Lead - Temporary

As the first of its kind in Kelowna, Crisis Response,Community Led (CRCL) represents a bold shift in how we respond to mental healthand substance use crises through mobile, non-police, consent-based andculturally safe response to individuals aged 13+ experiencing mental health orsubstance use crises. We are seeking a CRCL Team Lead to support the team withthis transformative initiative in Kelowna as part of a broader provincialmovement to reimagine crisis care. This is a rare opportunity for passionate,values-driven leaders with extensive experience in crisis response and teammanagement to help bring this vision to life. Learn more about the provincialCRCL initiative at Kelowna& District is hiring a full-time, 10-month term, CRCL Team Lead for the Crisis Response, Community-Led(CRCL) program. This position is available as of January 2027 and offers a workschedule of 40 hours a week with a typical work week of Monday – Thursday11:00am - 9:00pm, with a biweekly rotational Thursday schedule of 9am-7pm.WHO IS A CRCL TEAM LEAD?
The CRCL Team Lead providesleadership, operational oversight, and supervisory support for the CrisisResponse, Community-Led (CRCL) Team, which offers immediate crisis andde-escalation services for individuals aged 13+ experiencing mental healthand/or substance use-related crises. Reporting to the CRCL Manager, the TeamLead ensures the delivery of high-quality, trauma-informed, andharm-reduction-based services through compassionate team supervision, systemcoordination, and operational management. The CRCL Team Lead fosters acollaborative, equitable, and supportive team environment that centers staffwellness, transparency, and accountability, while also maintaining strongrelationships with community service providers, emergency services, andclients.WHAT DOES A CRCL TEAMLEAD DO?
Oversee day-to-day operations of the CRCL team,including team scheduling, coverage, and resource allocationManage staff schedules, timesheet approvals, andleave requests to ensure continuous, equitable service deliveryEnsure quality control and compliance withoperational protocols;
report regularly to theCRCL ManagerOversee the management of outreach supplies andresources (e.G., harm reduction supplies, food, clothing)Support ongoing planning, evaluation, andimprovement of CRCL systems and protocolsParticipate in internal and external reportingand help develop program frameworks aligned with community needs andorganizational valuesProvide clinical and peer-based supervision for CRCLstaffConduct daily check-ins, debriefings, and 1:1staff supervision to support team mental health and performanceSupervise documentation ensuringconfidentiality, safety, and data accuracySupport recruitment and onboarding of new teammembers in collaboration with the CRCL ManagerEnsure the team is equipped with appropriatetools and knowledge to work effectively and safely in the fieldProvide ongoing staff development, includingtraining, coaching, and mentoringProvide program coverage during staff absencesSupport the delivery of trauma-informed,community-based crisis services grounded in harm reduction, cultural humility,and anti-oppressive practiceProvide direct service support and emergencyinterventions (e.G., First Aid, Naloxone) when requiredFoster and maintain effective workingrelationships with community partners and emergency services personnelPerforms other related duties asassignedQUALIFICATIONS & EXPERIENCE:
Degree in Health or Social Services (e.G.,Public Health, Social Work), or an equivalent combination of education andexperienceMinimum 3-5 years’ relevant experience workingin mental health, substance use, crisis response, or harm reduction serviceenvironmentsMinimum 1-3 years' experience in supervisory orcoordination rolesReliable vehicle with ability to travel betweenfacilities and other locations on a frequent basisValid Class 5 driver’s license with a Driver’sAbstract & ICBC Claims & Insurance History RecordCriminal Record Check clearance in theVulnerable SectorCertificates in ASIST, CBT, DBT, First Aid,CPR-C with AED, Mental Health First Aid and Naloxone considered an assetExperience working in the non-profit sectorconsidered an assetStrong verbal and written communication skillsDemonstrated cultural humility with the abilityto build trust with marginalized populationsAbility to navigate emotionally charged andhigh-risk scenarios with empathy and professionalismSkilled in cultivating respectful, collaborativerelationships with staff, peers, community partners, Indigenous communities,and law enforcement (e.G., RCMP, bylaw, etc.)Demonstrated leadership experience in supervisingand supporting a diverse, trauma-exposed teamAbility to maintain confidentiality, clinicalstandards, ethical practice, ethics in crisis care, and appropriatedocumentationAbility to maintain consistent professionalboundariesProficient in Microsoft Outlook, Word and ExcelProficient in scheduling tools, case managementsystems, supply management systems, and reporting protocolsFamiliarity with dispatch trackingsoftware and client case management platformsStrong knowledge of crisisintervention, suicide prevention, mental health assessments, and casemanagement practicesProficiency with trauma-informed, harmreduction-based, and peer-informed approachesDeep understanding of the social determinants ofhealth, particularly for people who use substances, 2SLGBTQIA+ individuals,people with lived experience, and people living outdoors or unhousedStrong assessment, triage, and risk managementskillsFamiliaritywith BC Mental Health Act, Child, Family and Community Services Act, andrelated legislationStrong understanding of compliancewith health privacy legislation and data protection standardsUnderstanding of overdose response tools andmedical crisis interventionsKnowledge of local service networks, emergencyprotocols, and geographic familiarity with Kelowna, BCQuick decision-making, critical thinking, andreal-time problem solving in complex crisis scenariosStrong conflict resolution and non-violentcommunication skillsAbility to remain calm, emotionally regulated,and task-focused under pressureAbility to multitask between operationalmanagement, team supervision and direct crisis response supportAbility to be regularly exposed to individualswho are struggling with and/or recovering from trauma, drug/alcohol use,homelessness, mental health challenges and/or mental illnessThis position will be regularly exposed tooccupational hazards including but not limited to: direct contact with dust,dirt, germs and human bio-products ;
varying weather conditionsWHO IS CMHA KELOWNA & DISTRICT?
At CMHA Kelowna & District, we are dedicated to Mental Health in ourcommunity. No matter how old or how young, we provide support for families andindividuals through programs that promote positive mental health and supportrecovery, while championing the elimination of barriers that can prevent peoplefrom thriving. We are a dynamic, innovative and visionary organization. We arelooking for someone who shares our vision of a mentally healthy Kelowna and arepassionate about making a difference in our community by bringing their particularexpertise to our organization. To learn more, check out our website at KELOWNA & DISTRICT OFFERS YOU:
A competitive salary wage of $81,494.40Vacation & Personal Health DaysWorkplace culture that fosterslearning, transparency, trust and teamworkAs an employer, CMHA Kelowna & District strives to create a workplacethat respects and values all individuals, minimizes bias, and promotes theequity, diversity, and inclusion of different perspectives and ideas. At CMHAKelowna & District that means welcoming diversity in mental health, race,ethnicity, and culture. It also means diverse abilities, age, religion, sexualorientation, socio-economic status, gender identities, education, maritalstatus, language, and physical self expression. These values are embedded inthe work CMHA Kelowna & District does every day.We appreciate and thank all applicants for their interest, howeveronly short-listed candidates and those legally eligible to work in Canada willbe contacted
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