Director Client Support Operations

Lead client support operations at Bellwoods Centres for Community Living Inc., using quality improvement and workforce planning to strengthen services. This senior leadership role reports to the Chief Operating Officer.The Director oversees client-facing operations for people with physical disabilities across housing, community, and transition services. Responsibilities span service delivery, transitions programming, community partnerships, and operational integration. The mandate emphasizes safe, consistent, sustainable services supported by data, evidence, and measurable objectives.Key Responsibilities:
Provide strategic leadership across client service operationsMonitor performance, client outcomes, risks, and opportunitiesOversee workforce planning, scheduling strategy, and system optimizationAdvance quality improvement, innovation, and operational accountabilityCoach leaders and develop collaborative, accountable teamsRequirements:
Post-secondary degree in a relevant fieldAt least five years of progressive leadership experienceExperience leading complex client-facing operationsExpertise in quality improvement, accreditation, and resource optimizationKnowledge of funding, risk, change, and legislative requirementsBring client-centred leadership, operational expertise, and evidence-based decision-making to Bellwoods’ evolving community support services.
#J-18808-Ljbffr