Head, Global IAM Directory Services (Toronto)

Responsibilities

• Own the full lifecycle and service accountability for global Microsoft Active Directory, Entra ID, and Microsoft PKI platforms, including strategy alignment with architecture, design, build, modernization, production operations, and continuous improvement for the workforce.
• Be accountable for platform availability, resiliency, performance, security posture, and operational excellence of Microsoft Active Directory, Entra ID, and Microsoft PKI platforms, ensuring IAM Directory Services operate enterprise‑grade platforms, meeting defined SLAs, SLOs, and regulatory obligations.
• Lead the end‑to‑end Directory Services (DSE) Team function.
• Define and lead the design, delivery, security and modernization of the Bank''s AD, Entra ID, MSPKI, and supporting components such as AD/Entra backup and recovery tools.
• Drive adoption of modern engineering practices, including cloud‑native architectures, automation, agentic AI, security by design, and resilience engineering.
• Own production operations and support for the Bank''s AD, Entra ID, MSPKI, and supporting components such as AD/Entra backup platforms, including incident management, problem management, capacity planning, and operational readiness.
• Establish and enforce run‑the‑platform disciplines, ensuring stable operations, predictable change, and rapid recovery from incidents.
• Partner with SRE, infrastructure, and operations teams to mature monitoring, alerting, runbooks, and operational automation.
• Work in partnership with IAM Product and Architecture, ensuring strategic alignment of Microsoft and neighboring directory services with workforce, security, and business requirements.
• Serve as a key leader for risk management, audit, and regulatory engagements, ensuring findings are proactively mitigated and platforms are operated within risk appetite.
• Ensure clear ownership, decision rights, and accountability across directory service initiatives and supporting teams.
• Partner with the Workforces Identity team to onboard and integrate services such as AD and Entra into global business channels, ensuring consistent customer experience and security posture.
• Act as a senior technology leader, influencing roadmaps and priorities in alignment with architecture, workforce, security, and business requirements.
• Lead and drive a customer‑focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Understand how the Bank''s risk appetite and risk culture should be considered in day‑to‑day activities and decisions.
• Create a workplace in which the team pursues effective and efficient operations of their respective areas in accordance with Scotiabank''s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day‑to‑day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Build a high‑performance environment and implement a people strategy that attracts, retains, develops and motivates the team by fostering an inclusive work workplace and using a coaching mindset and behaviours; communicating vision/values/business strategy; and managing succession and development planning.

Qualifications

• Bachelor''s degree in Computer Science, Engineering, Information Systems, or a related discipline; a graduate degree or relevant industry certifications (e.g., cloud, security, IAM) is an asset.
• 10+ years of progressive technology experience, including 5+ years leading large engineering teams, with hands‑on responsibility for building, modernizing, securing Microsoft Active Directory, Entra ID, and Microsoft PKI environments.
• Demonstrated experience operating and securing Microsoft Active Directory, Entra ID, and Microsoft PKI identity, authentication, or security platforms, including ownership of production systems in a regulated or large‑scale environment.
• Spanish language skills are considered an asset.

Benefits

• Competitive Rewards program including bonus, flexible vacation, personal and sick days, and benefits starting on day one.
• Upskilling through online courses, cross‑functional development opportunities, and tuition assistance.

#J-18808-Ljbffr