Fairmont Gold Supervisor - Luxury Front Desk (Full Time)

Fairmont Gold Supervisor - Luxury Front Desk (Full Time)

At Fairmont Macdonald, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. By fostering an engaged team of service professionals as a Fairmont Gold Supervisor, you will bring our exceptional “Fairmont Gold standards” to life in our Fairmont Gold Lounge and its Guests.

What you will be doing:

• Demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience.
• Must be able to perform all front desk duties including but not limited to accurately post all charges, assist with check in/out procedures, auditing and reporting.
• Review all Fairmont Gold reservations ensuring accuracy, and that all standards are met.
• Provide exceptional concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, and other available services.
• Must be available for shift work including weekends, mornings, and evenings.
• Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIPs.
• Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery.
• Consistently seek ideas for enhancing the Fairmont Gold product and services.
• Maintain communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis.
• Other duties as assigned.

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, lifting.

Qualifications

• Minimum 1 year previous Front Desk supervisory experience in a large hotel preferred.
• Ability to work well under pressure in a fast-paced environment.
• Excellent knowledge of Micros-Opera PROPERTY Manager, Word and Excel.
• Previous working experience in Royal Service and/or dealing with guest recovery with excellent recovery.
• Graduate of Hotel Management or Hospitality program an asset.
• Highly organized, innovative and results‑oriented with the ability to be flexible and work well under pressure in a fast paced, changing environment.
• Excellent written and verbal skills with a high attention to detail required.
• Solutions‑oriented, strong interpersonal skills and problem solving techniques.
• Ability to work cohesively as part of a team and focus attention on guest needs, remaining calm and courteous at all times.
• Constant sitting, standing and walking throughout shift.
• On occasion must be physically able to lift guest luggage and assist to guest room.
• Candidates must be legal to serve alcohol in Alberta (18 years of age) and must possess ProServe certification.

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.

Additional Information

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like mental health (up to $5,000/year) for full time permanent status employees.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide.
• Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support.
• Learning programs through our Academies designed to sharpen your skills.
• Ability to make a difference through our Corporate Social Responsibility activities.
• Career development opportunities with national and international promotion opportunities. The sky is your limit.

Salary Range: $42,500 - $63,800 CAD Gross Annually