Housekeeping Team Lead ( FULL TIME )

Job Responsibility:

MUST Have a Valid OPEN Work Permit

The Delta St. John's Hotel is a 403 room fast paced, high volume conference hotel. We strive to foster a strong service culture and team environment so that the needs of our guests and associates are met in equal measure.

We are seeking a qualified Housekeeping TEAM LEADER . This is full time permanent position. We offer an attractive wage and benefits package as well as an industry leading defined benefit pension program in addition to many travel perks.

SCOPE:

Assists the Executive Housekeeper in managing housekeeping operations to include rooms, public areas and back of the house areas to achieve and maintain the hotel's high standard of cleanliness.

POSITION DESCRIPTION:

• Assists in the hiring, training and career development of all housekeeping employees; assists with performance evaluations and communicating performance standards to employees.
• Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms and public areas through physical inspections of the property.
• Assists in scheduling staff according to standards and forecasted occupancy; assigns daily work tasks to employees.
• Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
• Ensures the completion of the Housekeeper's Report and communicates clean and available rooms to the Guest Services Department.
• Documents and communicates maintenance requests to the Maintenance Department to ensure hotel service quality standards are met via Work Order system.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Follows company policies and procedures and is able to effectively communicate them to subordinates.
• Conducts training regarding safety, security, department procedures and service guidelines.
• Ensures hotel is in compliance with all federal, provincial and local laws, including Health and Safety, ESA and Human Rights.

Note: Other duties as assigned by supervisor or management

EXPERIENCE, SKILLS AND EDUCATIONAL REQUIREMENT:

DUTIES AND RESPONSIBILITIES

Establish and enforce all safety policies and procedures. Ensure that an employee complies with WorkplaceNL and its regulations. Correct any employee who is observed breaking a safety rule. Any employee who continues to violate safety rules should be reported for discipline immediately.

• Detect and eliminate, or report for correction, all physical hazards and unsafe conditions immediately by completing a safety work order. Perform random checks on a monthly basis and report deficiencies to the appropriate personnel.
• Conduct orientation for all new employees before they start work. If possible, have a member of the Health and Safety Committee meet with the new employee (as part of the orientation or at a later date). Ensure that new employees receive instruction (verbal and written) on WHMIS, the unique hazards of their jobs, accident reporting, CPR and first aid, back injury prevention techniques, procedures to follow in the event of fire, and current property safety awareness programs.
• Re-instruct all regular employees who develop unsafe work practices as soon as possible after such practices are observed.
• Ensure that all employees use or wear any equipment, protective devices or clothing required under the Health & Safety Program.
• Investigate all employee accidents thoroughly and immediately. Get the facts from the injured worker and witnesses and fill out necessary accident report forms promptly and completely. These forms should then be submitted to Human Resources for processing.
• Insist on good housekeeping and enforce the “Clean As You Go” practice.
• Maintain active involvement in the accomplishment of the accident prevention and reduction objective. Take every precaution reasonable in the circumstances for the protection of employees.
• Insure all inspections meet the Marriott standards at all times and prior to Audits.
• Attention to detail is important, as it relates to condition and cleanliness, Inspections of VIP arrival rooms
• Must be able to assist all classifications of working employees within the Department.
• Assists in preparing, conducting accurate Linen inventories monthly.
• Active as it pertains to loss preventions, inventory management, rewash process
• Have the ability to perform Open & Closing duties of Team Leader responsibilities.

Education/ Experience:

High school diploma or equivalent and two years experience in housekeeping or similar industry, to include supervisory experience. Special consideration will be given to those who exhibit exemplary performance.

Since supervising a group of employees and inspecting their work is the major responsibility of this position, Housekeeping Supervisor spends a significant amount of their workday listening and speaking.

A great deal of time is spent inspecting rooms and public areas usually accomplished by walking to each area assigned, and communicating with employees. A small amount of time is spent unlocking, opening and closing such items as doors or drawer, including AM morning room checks of vacant rooms.

The person in this position spends a significant amount of time utilizing problem solving, counseling, reasoning, motivating and training abilities. Can be high demanding and stressful situations need to be solved continuously

Mathematical skills and reading abilities are used when preparing reports and reviewing the budget.

Communication devices such as the telephone or pager are frequently used for such functions as communicating with the housekeeping department while on the floor.

At times, a Housekeeping Supervisor will assist the houseperson, Laundry or room attendants by helping to clean rooms or public areas. This will involve bending, stooping and stretching.

Carrying and/or lifting approximately 50 pounds and pushing and/or pulling approximately 200 pounds occurs frequently.

Computer use, software, cell phone is required. Previous experience with OPERA, Quor, Safelock, an asset.