Helpdesk Specialist
Graybar
Job Brief
The Helpdesk Specialist provides customer service and tech support to Graybar Canada employees for applications, systems, and services in French and English languages.
Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.
Graybar Canada is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through related supply chain management and logistics services. Graybar Canada operates more than 35 branches across Canada. As one of Canada's largest employee-owned companies, Graybar Canada has the power and stability of a big corporation and the integrity and drive of a neighborhood business.
Graybar Canada currently has an exciting career opportunity available out of our Corporate Head Office in Halifax, NS.
Helpdesk Specialist
Graybar Canada offers a competitive compensation and benefits package including:
- No Evening or Weekend Shifts
- TELUS Health Virtual Care
- Cost shared Health and Dental Benefits
- Life & AD&D Insurance
- Employee Profit Sharing Program
- Long Term Disability Benefits
- Group RRSP Matching
- Corporate Fitness Membership Program
- Employee Share Purchase Program
- Computer Purchase Plan
- Tuition Reimbursement Program
Service Awards Program
Position Summary:
The Helpdesk Specialist provides customer service and tech support to Graybar Canada employees for applications, systems, and services in French and English languages.
Major Responsibilities:
Provide assessment, perform intermediate level technical troubleshooting and support, and where possible, provide resolution.
Provide remote assistance to end-users using TeamViewer or Windows Remote Assistance.
Provide technical support for Microsoft Windows, Microsoft Office, Apple iOS, Android, software, hardware, basic networking, telephony, and a wide range of apps and services.
Monitoring and maintain devices, operating systems, applications, and software update deployments using Microsoft Intune and Configuration Manager and related tools.
Provide support for Microsoft 365 apps and services such as Microsoft Office, Microsoft Teams, SharePoint, and Microsoft Exchange.
Provide support for ERP (SAP Business One and Infor SX Enterprise) and related applications such as troubleshooting, report generation, account onboarding and offboarding, data entry, and training.
Monitor daily backup tasks, report warnings or failures to appropriate business groups, and prepare tape backups for offsite pickup and delivery.
Develop and maintain documentation.
Work with partners and consultants on escalated issues, contracts, or projects.
Enroll in technical training when and complete certifications when directed.
Proactively monitor security tools, responding to and resolving security events or escalating complex issues to appropriate teams.
Proactively create or update of technical knowledge base articles using Atlassian Confluence and Jira Service Management.
Take ownership of escalated requests and issues and follow-up with end users to provide status updates.
Escalate and coordinate unresolved incidents to the appropriate support team by consistently following defined escalation procedures.
Analyze systems and map processes using Microsoft Visio and related tools.
Maintain strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participation in projects and improvement initiatives.
Participate in on-call schedule rotation (weekly, once every 6-8 weeks).
Adhere to company policies and industry regulations.
Requirements:
Diploma or degree with concentration in computer science or computer related courses.
2+ years' experience working with Microsoft 365, Active Directory, Windows Server, Microsoft Exchange Online, Intune, and Entra ID (Azure Active Directory).
Must be able to speak and write fluent English and French with advanced grammar and composition skills.
Bilingual: French and English is required.
Preferred Skills & Experience:
Desire to improve the overall technical user experience with relation to apps, services, and helpdesk.
Experience with application deployment and patch management.
Experience in technical customer support.
Experience troubleshooting basic networking issues.
Experience with helpdesk management software, such as Jira Service Management, and other tools, to effectively lead, manage, monitor, and helpdesk escalations.
Experience with SAP Business One, Infor SX Enterprise Distribution, or similar ERP applications.
Highly self-motivated and detail oriented.
Enthusiasm for continual learning with a passion for learning innovative technology.
Effective verbal, written and interpersonal skills. Ability to speak to technical-level staff and develop written reporting and presentational content with level-appropriate messaging up to and including the senior executive level.
Strong communications, organizational, and problem-solving skills.
Experience working in a team-oriented, collaborative environment.
The above is a brief outline of position responsibilities and does not intend to be all-inclusive of the current or future duties, responsibilities or reporting relationships.
Working Conditions:
Ability to sit continuously for over 2/3 of normal work shift, and stand, walk, and reach with hands and arms for at least 1/3 of the normal work shift
Ability to talk or hear continuously
Finger dexterity is required frequently for over 2/3 of the normal work shift
Ability to stoop, kneel, crouch, or crawl up to 1/3 of the normal work shift
Ability to lift 50 pounds
Ability to climb stairs occasionally
May be required to work weekends and holidays as business necessitates, on rare occasion
If you are highly motivated and have a passion for customer service, and are looking for a fun, rewarding career, we would be pleased to talk to you about joining Graybar Canada.
Graybar Canada is an equal opportunity employer that encourages interested candidates to apply.
We wish to thank all applicants for their interest but advise that only those selected for an interview will be contacted
#indeed123
$91k - $140k per year
2025 is YOUR time to shine! Take the leap today for greater flexibility, an inspiring workplace culture, and a career that truly makes an impact. As a local sales leader at BVM, I’m excited to meet driven individuals who are ready to grow, succeed, and be part of something bigger...SuggestedFor contractorsLocal areaImmediate startFlexible hoursNight shiftWeekend work$91k - $140k per year
2025 is YOUR YEAR! Make a change today that brings you better flexibility, a vibrant workplace culture, and a chance to work with purpose. Why BVM? We are designed, printed, written, and distributed by Canadians in Canada. Industry High Commissions: Year one earnings can range...SuggestedPermanent employmentFor contractorsLocal areaImmediate startFlexible hoursNight shiftWeekend work- ...financial and employee administration through TMF Group’s teams in 120 offices. Discover the Role We're looking for a Treasury Specialist to support our USA funds team Key Responsibilities · Client cash transactions: o Fundings o Distributions o Wire...SuggestedFull time
- ...paid vacation and personal days. ~ For complete picture of total rewards please click here A day in a life of a Leasing Specialist: ~ Build superior customer sales experiences by welcoming and engaging customers in person, over the phone, and by email ~...SuggestedWeekly payFlexible hours
- ...Job Title: Engineering Specialist Location: Truro, NS (CAN), Pittsburgh, PA (USA), or Denver, CO (USA) Job ID: TP - ITI - 8172 Meridia Recruitment Solutions has partnered with The Inland Group of Companies to recruit an Engineering Specialist to join their growing Engineering...SuggestedFull timeWork at officeRemote work
- Designated office: Eastlink 6080 Young Street Halifax, NS This position is: On-site - working all 5 days in the Office Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader...Work at officeShift work
- Be part of a community of authentic, proud and trusted people Our Auto Parts Division is the largest Canadian distribution network of automobile replacement parts. Our banners in this division include the renowned NAPA Auto Parts, Altrom/Auto-Camping, and NAPA/CMAX. ...Hourly payFull timeRemplacement
- ...Job Number: J0625-1101 Job Title: Learning and Development Specialist Job Category: Human Resources Job Type: Permanent Full Time Date Posted: June 23, 2025 Closing Date: July 14, 2025 Number of Positions: 1 Share Facebook Twitter Email LinkedIn Job Description If...Permanent employmentFull timeWork at officeImmediate start
- #127775; Join Our Team as a Digital Product Specialist at Atlantic Lottery! Are you passionate about digital innovation and creating exceptional user experiences? Do you thrive in a collaborative environment where your ideas help shape the future of digital platforms?...Full timeWork at officeRemote workTrial period2 days per week3 days per week
- Senior Unified Communications Specialist Location Halifax, NS B3J 3S8 : The Opportunity: Company, Department: Nova Scotia Power, IT Location: Halifax, NS Closing Date: March 27, 2025 We are looking for a Senior Unified Communications Specialist to join our IT team in a permanent...Permanent employmentTemporary work
$69.44k - $86.72k per year
...PERMANENT EMPLOYMENT OPPORTUNITY Payroll and Benefits Specialist Halifax Nova Scotia About the Workers' Compensation Board of Nova Scotia The Workers' Compensation Board of Nova Scotia (WCB) is the province's provider of workplace injury insurance. We inform and...Permanent employment- Who we’re looking for Role : Rehabilitation Service Specialist (RSS) Status : Permanent Full-Time ( 37.5 hours /week) Location : Work from Home in Atlantic Region Like Lifemark , you believe in the power of work to transform lives. As a Rehabilitation Service Specialist...Permanent employmentFull timeWork from homeFlexible hours
- Our sales team comes from a wide range of backgrounds, restaurants, retail, military, government, teaching, special events and more. Great salespeople understand that customers want what we all want, someone who understands our needs and assists with the second biggest purchase...
- ...building, trust development, and client experience, and possess the qualifications outlined above, we invite you to apply for the Mortgage Specialist position at Scotiabank. Please submit your resume and cover letter detailing your relevant experience and why you are the ideal...Remote workFlexible hours
- ...another of our great banners but we are all one extended family. Ready to Make an impact? The Digital Marketing Operations Specialist plays a key role in executing Sobeys Inc.’s digital content strategy across all banner web and mobile platforms. Reporting to the Manager...Full timeTemporary workInternshipLong term contractWork at office3 days per week
- At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years. Location: Eastern...Contract workWork at office
- ...Jump Recruitment is in search of a Recruitment Specialist (Freelance) in Nova Scotia to join our team! We are a well-established and respected St. John's, NL based recruitment and HR firm working with clients across North America. We are known for our focus on best practices...Freelance
- ...right value, plus an unmatched assortment of over 900 instant rewards available with every order. As an Inside Sales Development Specialist, you’ll leverage a combination of warm marketing leads and diverse lead streams, giving you the tools to maximize your success and earning...Work at office
- ...Competition #: 265C2-Jul0925A Position: Library Support Specialist, School-Based Location: Joseph Howe Elementary Department: Assignment: Library Support Specialist Status: Permanent Percentage: 80% Start Date: Friday, August 01 2025 End Date: Posted...Permanent employmentFull timeContract workPart timeCasual workSummer holidayLocal area
- ...questioning the status quo, and pioneering fresh, inventive solutions? McInnes Cooper is seeking a Solution Developer (Power Platform Specialist) with a strong emphasis on technical innovation, adaptability, and initiative to join our Technology and Information Services team...Permanent employmentFull timeWork at officeWork from home
- ...What it’s like to be a Northbridge Risk Assessment Specialist, Commercial Auto Northbridge Financial works hard to conduct mid and large-transportation account size risk evaluations, providing advanced consultative risk improvement and prevention services. The Risk Services...Work at officeWork from homeHome officeFlexible hours
- ...countries, we blend advanced digital strategies with a human-centred mission. As we grow, we're inviting talented Digital Marketing Specialists to support outreach and engagement for our programs. In this role, you’ll apply your marketing expertise and use powerful digital...Long term contractRemote workFlexible hours
- ...success through this teamwork mindset. That is why at IMP, you are not defined by your role. Position Overview: The Engineering Specialist provides technical leadership supporting fixed wing / rotary wing Aircraft Structural Integrity Programs (ASIP) and conducting analysis...Contract work
- The Customer Support Specialist supports our airline partner onsite at their office location in Montreal. In this role, the Airline Support Specialist processes hotel and ground transportation reservations, cultivates successful relationships with our airline partner, and...Full timeWork at officeLocal areaFlexible hours
$25.68 per hour
...Competition #: 000C8-Jun2525A Position: Library Support Specialist Substitute List Location: Various Locations (See Notes) Department: Assignment: Library Support Specialist Substitute List 2025-2026 Status: Casual/Sub Start Date: Tuesday, September 02 2025...Hourly payPermanent employmentTemporary workCasual workLocal area- ...resilient solutions that meet today’s needs—and anticipate tomorrow’s challenges. About Our Opportunity As a Print Services Specialist with CSDS, you will design, implement, and deliver secure services; you will provide support in a 24/7 operational environment for...Permanent employmentTemporary workCasual workInternshipLong term contractWork at officeRemote workFlexible hoursShift workNight shift
$24.5 - $33.5 per hour
Overview Intuit est la plateforme technologique financière mondiale qui favorise la prospérité des personnes et des communautés que nous servons. Avec environ 100 millions de clients dans le monde utilisant des produits tels que TurboImpôt , Credit Karma, QuickBooks...ApprenticeshipSelf employmentWork from homeWorldwideFlexible hours$17 - $25 per hour
Looking for a challenge this summer? Join our hard-working team in transforming the homes of Halifax and surrounding areas! We are looking for team players who are driven, results-oriented, and eager to make their mark this summer. We provide high-quality home services, such...Full timePart timeSummer workLocal areaImmediate startManual labor- ...this is a 12-month contract and hybrid working role. Candidates must be able to travel to the Halifax office when requested.) The Specialist, Marketing & Engagement – Regional Gaming is responsible for executing marketing campaigns, managing social media engagement, and...Full timeContract workWork at officeHome officeFlexible hoursNight shift
- ...and practical knowledge of GBP products and services, business structures and relationship management techniques are required. The Specialist plays a key role in explaining detailed concepts on how to improve cash flow etc. to clients. Often this advice will result in significant...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Helpdesk Specialist. Be the first to apply!
- print specialist Halifax, NS
- delivery specialist Halifax, NS
- medical reimbursement specialist Halifax, NS
- diversity and inclusion specialist Halifax, NS
- member engagement specialist Halifax, NS
- insurance specialist Halifax, NS
- employment specialist Halifax, NS
- personal computer specialist Halifax, NS
- member banking specialist Halifax, NS
- client onboarding specialist Halifax, NS