Field Service Technician (Casino/Gaming)

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here -

Overview

The Field Service Technician is responsible for servicing and supporting IGT gaming equipment across casino locations in Eastern Canada, with the majority of work based in Sudbury, Timmins, North Bay, and Sault Ste. Marie.

This is a remote, field-based role where you will independently manage service tickets, travel to customer sites, and ensure gaming systems are installed, maintained, and operating efficiently.

Success in this role requires strong technical troubleshooting skills, adaptability, and the ability to work independently in a fast-paced, customer-facing environment.

What You'll Do

Field Service & Technical Support

• Troubleshoot, diagnose, and resolve issues on gaming equipment at customer sites
• Perform preventative maintenance to ensure optimal system performance
• Install, repair, and upgrade slot machines, electronic table games, and bingo systems (hardware and software)
• Conduct site assessments and ensure proper setup and configuration of equipment

Customer Support & Relationship Management

• Represent IGT on-site and build strong relationships with casino partners
• Provide basic training and support to customers on equipment functionality
• Respond to service requests efficiently and professionally

Operations & Reporting

• Accurately track and document service activity using internal systems
• Support system upgrades, conversions, and installations
• Ensure compliance with regulatory and company standards

What We're Looking For

Core Qualifications

• Background or education in electronics (e.g., computers, radios, TVs, copiers, or similar)
• Strong troubleshooting and problem-solving skills
• Ability to work independently and manage service priorities in the field
• Comfortable with physically demanding work, including moving heavy equipment using tools such as dollies
• Willingness to travel, including occasional travel for up to a full week
• Valid driver’s license

Technical Skills

• Experience with ServiceMax (preferred)
• Basic knowledge of SAP
• Proficiency in Microsoft Outlook and Excel

Nice to Have

• Previous experience in casino gaming or a related industry
• Experience working in a regulated environment

Additional Requirements

• Ability to obtain a Gaming License
• Ability to lift and maneuver heavy equipment
• Must be authorized to work in Canada (citizen, permanent resident, or valid work permit)

Keys to Success

• Equipment is installed, maintained, and operating reliably across assigned sites
• Issues are resolved efficiently with minimal downtime
• Strong customer relationships are built through responsive, high-quality service
• Work is completed safely, accurately, and in compliance with standards
• Service tasks and reporting are completed on time with strong attention to detail

At IGT, we believe compensation should be as individual as you are, reflecting your skills, experience, background, and location. For this role, the starting compensation range is $24 - $25 per hour CAD, with flexibility to adjust higher or lower based on the full scope of qualifications. We proudly comply with all applicable local pay transparency laws and collective bargaining agreements.

And Compensation Is Just The Beginning. Our Total Rewards Program Is Designed To Support Your Success, Both Professionally And Personally, And May Include:

• Discretionary bonus opportunities
• Comprehensive health, dental, and vision coverage
• Paid time off and wellness programs
• Tuition reimbursement
• 401(k) with company contributions
• Additional benefits including disability coverage and identity protection

IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.

IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.