Airport Security Service Delivery Manager

Lead airport security operations at Kelowna International Airport using operational leadership, compliance, and stakeholder relationship skills. This is a fully onsite role.As a Service Delivery Manager, you will oversee screening checkpoint operations and support a safe, efficient passenger experience. The position requires leadership, regulatory compliance, communication, and incident documentation. You will guide frontline Screening Officers while partnering with aviation security stakeholders across daily operations.Key Responsibilities:
Own screening checkpoint operations and drive complianceLead, coach, and mentor Screening OfficersTrack daily KPIs and follow Standard Operating ProceduresDocument security incidents, timelines, and actions takenSupport escalated complaints and operational mattersRequirements:
Three years’ protective service leadership experience preferredAviation security experience in unionized environments preferredAbility to acquire Transportation Security ClearanceStrong communication, leadership, and client service skillsAvailability for morning, afternoon, and overnight shiftsApply operational leadership, compliance expertise, and communication skills to airport security delivery at Kelowna International Airport.
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