Service Delivery Manager, NBS IT Support

Service Delivery Manager, NBS IT Support

Location: Calgary, AB, CAN, T2J 7E8 | Saskatoon, SK, CAN, S7K 5R6

Workplace Type: On-Site

Experience Level: Mid-Senior Level

Job Type: Full Time

Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each day. We’re guided by our culture of care and our core values: We put safety first. We act with integrity. We are stronger together. We deliver with excellence. Through the collective expertise of our nearly 26,000 employees, we operate a world‑class network of production, distribution, and ag retail facilities. We efficiently serve growers' needs and strive to provide a more profitable, sustainable, and secure future for all stakeholders. Help us raise the expectation of what an agriculture company can be and grow your career with Nutrien.

What You’ll Do

• Translate strategic objectives set by the Sr. Manager into operational plans, priorities, and measurable outcomes
• Drive continuous improvement for all desks, ensuring alignment to evolving business needs and service expectations
• Own end-to-end service delivery, ensuring reliable execution through effective issue management, escalation, and cross-team coordination aligned to service standards
• Manage service performance using data‑driven insights to drive accountability, stability, and continuous improvement
• Execute disciplined ITIL practices and knowledge‑driven workflows to ensure consistent incident, request, and major incident management across teams and providers
• Ensure alignment between enterprise design standards and operational execution

What You’ll Bring

• Bachelor’s degree in Information Technology, Business, or related discipline
• 10+ years of experience leading enterprise service desk or service operations in a complex, multi‑function environment
• Strong understanding of service integration, vendor governance, and performance management frameworks
• Deep knowledge of ITIL and service management best practices
• Experience operating within or transitioning to a Managed Service / multi‑provider delivery model (preferred)
• Experience with ServiceNow & Contact Centre Technologies (preferred)
• Experience in operational design and service standardization (preferred)

Ready to make an impact with us? Apply today!

The estimated salary that Indeed, Glassdoor and LinkedIn lists does not represent Nutrien's compensation structure. Nutrien is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

This job will remain posted until filled. In accordance with Nutrien policies, you will be required to undergo a background check, and may be required to undergo a substance test. While we appreciate all applications we receive, only candidates under consideration will be contacted. Applicants must meet minimum age requirements, as permitted by law.