Enterprise Software Implementation Manager

Drive enterprise software implementation for building and zoning applications using vendor management and cross-functional leadership. The City of Niagara Falls offers this fixed-term contract through December 2028.This project manager leads an AI solution from procurement and planning through stabilization and operational transition. You will coordinate Building, Planning, Information Systems, Fire, and GIS staff while managing business requirements, integrations, documentation, and system performance. Regular reporting supports the steering committee and advisory panel.Key Responsibilities:
Lead project planning, evaluation, prioritization, and implementation activitiesManage vendor relationships, obligations, licensing, escalations, and performanceAlign system specifications and integrations with City requirementsProvide updates on milestones, risks, timelines, and objectivesSupport training, documentation, adoption, stabilization, and transitionRequirements:
Degree in business administration, computer science, information systems, or related disciplineMinimum five years coordinating IT processes and implementing softwareExperience with organizational change and post-implementation optimizationStrong understanding of administrative systems and business processesExceptional communication, analytical, problem-solving, and troubleshooting abilitiesBring enterprise implementation, stakeholder engagement, and operational transition skills to the City’s AI modernization project.
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