Genesys Cloud Cx Solutions Consultant
Miratech
Genesys Cloud CX solution design and platform configuration anchor this senior consulting position. Miratech seeks a full-time consultant supporting enterprise transformation initiatives.This Senior Genesys Cloud PS Consultant will evaluate platform capabilities, integration options, and technical feasibility for client solutions. You will work with business stakeholders, contact center operations, and technical teams to document requirements and shape designs. The role includes knowledge bases, Architect, bot flows, and Data Actions.Key Responsibilities:
Gather and prioritize requirements with contact center teamsEvaluate configuration options and enterprise integration gapsDesign knowledge management and agent assistance solutionsBuild proof of concepts and test proposed architecturesAssess implementation, licensing, and operational requirementsRequirements:
Seven or more years in contact center transformation or consultingExperience implementing and configuring Genesys Cloud CXKnowledge of Architect, bot flows, Data Actions, and knowledge basesAbility to translate requirements into validated solution designsGovernment of Canada security clearance eligibilityUse Genesys Cloud CX architecture, configuration, and integration expertise to validate practical solutions for enterprise clients.
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Gather and prioritize requirements with contact center teamsEvaluate configuration options and enterprise integration gapsDesign knowledge management and agent assistance solutionsBuild proof of concepts and test proposed architecturesAssess implementation, licensing, and operational requirementsRequirements:
Seven or more years in contact center transformation or consultingExperience implementing and configuring Genesys Cloud CXKnowledge of Architect, bot flows, Data Actions, and knowledge basesAbility to translate requirements into validated solution designsGovernment of Canada security clearance eligibilityUse Genesys Cloud CX architecture, configuration, and integration expertise to validate practical solutions for enterprise clients.
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Vacancy posted 50 minutes ago
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