Hotel receptionist

Education

• Secondary (high) school graduation certificate
• or equivalent experience

Asset languages

• English, Middle (1100-1500)

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Answer telephone and relay telephone calls and messages
• Contact customers to deliver requested wakeup calls
• Provide customer service

Security and safety

• Criminal record check

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Reliability
• Team player
• Resourcefulness

Screening questions

• Are you available to start on the date listed in the job posting?
• Do you meet the language requirements listed in the job posting for the position (English or French)?

Employment terms options

• Evening
• Flexible hours
• Night

Experience

• Experience an asset

Employment terms options

• Day
• Weekend

Health benefits

• Health care plan

Other benefits

• Free parking available
• On-site amenities
• Parking available

Support for persons with disabilities

• Provides physical accessibility accommodations (for example: ramps, elevators, etc.)

Support for newcomers and refugees

• Does not require Canadian work experience

Support for youths

• Offers on-the-job training tailored to youth

Support for Indigenous people

• Participates in a government or community program or initiative that supports Indigenous people
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations

Supports for visible minorities

• Participates in a government or community program or initiative that supports members of visible minorities